Terrible Experience with www.directorist.com

Hi Nick. I’m confused by the 5-stars?

I have not had a great experience with WPWax / Directorist and have spent weeks ironing out issues in the PHP (number formatting, layout, spacing, etc – it’s a lengthy list) and have had to exchange dozens of emails – many of which get no reply – especially the ones that get ‘escalated to the development team’.

I can only assume it did not go through rigorous testing before being rolled out for sale and that is why, anyone who tries to build anything beyond a single directory with very basic feature set, runs into endless issues.

The rating must be one star for sure. I have now edited it accordingly.

Much better… ??

Hello @merlinm034 !

I want to express my sincerest apologies for the deeply disappointing experience you had with our Directorist Pro version. It is disheartening to hear that your purchase did not meet your expectations, and we deeply regret any frustration and regret you experienced during your interaction with our product and support team.

First and foremost, I want to thank you for bringing your concerns to our attention through this review. Your feedback is incredibly valuable to us, as it helps us identify areas that require immediate attention and improvement. Please know that we take your words seriously and are committed to addressing the issues you’ve raised.

I understand that you had difficulties obtaining support despite being a paid customer, and I want to assure you that this level of service is not acceptable nor reflective of our standards. We are currently investigating the specific circumstances surrounding your case to identify the reasons for the lack of assistance and communication you encountered.

Our support team has been notified about your experience, and we are taking immediate action to ensure such situations do not occur again in the future. We are actively working on streamlining our support processes and enhancing our communication channels to provide prompt and effective assistance to all our customers.

Your review serves as a poignant reminder of the importance of customer satisfaction, and we are determined to learn from this experience to become a more reliable and trustworthy choice for our customers. For the record and the improvement of further experience, would you please share the username or email address using which you have created the support ticket? We will surely take immediate action and ensure the expected quality has been served.

Thank you for your understanding and for giving us the opportunity to improve.

Kind Regards.

Hi @martinkoss I am looking at Hivepress

Hi Nick @merlinm034 and @martinkoss do you have experience with Hivepress, I also tried with Directorist, but obviously this won’t work, I will later write a separate review related to Directorist and what I went through in the last 5 months with them.

Thank you

Hi (@milanbg) based on my needs, I can recommend HivePress for creating additional custom fields for listings like yes/no, selections, et cetera; it excels in this aspect. However, I’ve identified a lack of HivePress functionality in terms of recurring subscription payments for listings through WooCommerce, a feature that I believe Directorist can fulfil.

Hi @merlinm034

thanks for the message and recommendations.

I will see for Hivepress, also some other plugins to check, because Directorist can’t work, full of bugs and bad codes.

I will post a special review for Direktorist later.
I will wait for them for a few more days.

Thank you

I’ve also run into endless issues. Their support documents often do not match their latest releases. And I’ve found that the support docs sometimes claim capabilities or features that the software simply doesn’t have.

I should have had phase 1 of my site completed 4 weeks ago, but I’m basically still at square 1 because I just keep hitting more and more walls with Directorist. At this point, I don’t know if it’s realistic for me to invest time into learning all of the intricacies of another directory plugin as I need to get SOME FORM of the site live by Thursday. But I’d hate to get my users accustomed to this plugin, only to change it in a couple of months after testing other plugins.

I’m utterly disappointed with the support as well. I also bought a year-long membership. The support is slow to respond, and when they do they are often unable to fix the issue. To date, I haven’t had ANY of my issues resolved 100%. This has been a very unfortunate experience.

I’ve been developing websites since 2004. I”m not a beginner.

Just wanted to add that I am also trying to use Directorist and it’s a nightmare, for sure! Their support borders on comically bad, but instead of being funny, it’s just frustrating.

Wondering if there’s anyone here that’s used it successfully that has tips to share?

am facing multiple issues with directorist , even after activating all the extensions there are many settings of extensions which are not visible under the directorist settings and also when am adding listing in my site its shoeing critical error.. can anyone help ?

Remove your plugin in backend hosting (as it failed to be deleted in wordpress backend) but still see conflict!

CRITICAL Cannot declare class Willy_Walker_CategoryDropdown, because the name is already in use in /home/customer/www/mydomain.com/public_html/wp-content/plugins/directorist/includes/classes/class-multiple-cat.php on line 3

please advise how to clean it.

Hi @happyguy99

Thank you for reaching out. It appears that this is a site-specific issue. If you are still experiencing this problem, please contact our support channel or use our live chat service. We will investigate the matter and work to resolve the issue on your website.

If anyone arrives here to report an issue, we kindly request that you post a new thread on www.ads-software.com. We prioritize addressing new threads as promptly as possible, as it is challenging to locate requests within the comment sections of other threads.

Kind Regards