Terrible investment…

  • Cyndee

    (@infocyndeeadkinscom)


    8 years, 11 months ago

    It’s great at first, until they hit you with the shock a YEAR later with an email like below and you have to PAY FOR IT ALL OVER AGAIN!! Rip offs….

    Your license key for Formidable Pro is about to expire. We hope you have loved the past year of using Formidable Forms. We are always hard at work to provide the best form building plugin for WordPress.

    We hope you will take this opportunity to renew your license for uninterrupted access to our legendary support services.
    To renew your license, simply click the link below and follow the instructions.

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi Cyndee,

    I’m sorry for the misunderstanding. You don’t have to pay a dime for Formidable ever again if you don’t want to. Your original purchase includes lifetime updates and access to Formidable.

    The email is simply to let you know that your support has expired. This means if you want to ask us questions in the Help Desk, you would need to renew your support so we can assist you there. You can still post bug reports in the help desk if needed regardless of your support status.

    Once again, expired support does NOT affect your license or use of Formidable. I hope this clears up any misunderstanding. Let me know if you have any questions about this.

    Thread Starter Cyndee

    (@infocyndeeadkinscom)

    It does clear things up. I was sticker shocked at that email. Maybe a bit more detail on what that renewal does and doesn’t include can help keep ratings like this from happening. Thank you for the quick reply.

    Yes, definitely. I’ll discuss it with the team to see if we can come up with a way to make this more clear in the email and on the website.

    In the mean time, would you be interested in adjusting your review? Or do you still feel that the 1 star is deserved? If so, no need to adjust it.

    Thread Starter Cyndee

    (@infocyndeeadkinscom)

    I’d be happy to adjust, Just not sure how to.

    Great! That means a lot to us.

    I think you should see an “Edit” link for each of your posts in here (on the left side underneath ‘Posted x minutes ago’).

    I just want to let you know that we did adjust the wording in our support reminder email to avoid confusion for other users.

    I hope you continue to enjoy using Formidable!

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Hi infocyndeeadkinscom,

    Just want to let you know that your review can be edited here: https://www.ads-software.com/support/view/plugin-reviews/formidable#postform

Viewing 7 replies - 1 through 7 (of 7 total)
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