terrible paid support

  • Resolved Alain Lankers

    (@alain-lankers)


    4 years, 3 months ago

    I have paid for a license for multiple websites on Updraft Cloud. Now I want to upgrade my paid account for more websites. The website does not have an option to upgrade your account, which I think is strange. So I contacted support on how to proceed. I have been emailing with support who only send me a link for a different product. I got no reply to my real questions. I have resend my questions again, but I got no help at all on how to proceed. I just want to upgrade my paid account for more websites which shouldn’t be as hard for a customer. I think the paid support is very bad and something to think of before you move on with this product.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Yui

    (@fierevere)

    永子

    @alain-lankers

    Please note, support for paid products is done via vendors site/helpdesk/ticket system/email/whatever else.
    www.ads-software.com forums are only for free plugins/themes support.

    However, if free plugin does upsells, you can leave a review and rating for both
    free and paid plugins.

    Thread Starter Alain Lankers

    (@alain-lankers)

    The problem has been solved now.

Viewing 2 replies - 1 through 2 (of 2 total)
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