Terrible product and support team which trap users

  • I bought their Digital Goods for WooCommerce Checkout. Then I sent a support ticket and wait for 4 days and they asked me to provide the login details. Then I provided and wait for 6 days without any reply.
    Then I asked for a refund, they said they answered me and recorded a video say the plugin works on their demo site which is not what I asked for the support.
    Then I capture the screenshot showing that they haven’t replied yet and record a video showing the issue I have (which I told them in the first ticket).
    Then they haven’t replied to me yet for 10 days which is out of the refund period.
    This is a SCAM and people should stay away from them.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    Hello Legianganh,

    Thanks for contacting us and apologies for the inconvenience.

    We have reviewed your thread and found that you want a digital product plugin with some hide shipping features which both do not exist in our one solution.

    For hiding shipping solution you can use our another “Hide Shipping Method For WooCommerce” plugin which specially used to hide the shipping methods based on user needs.

    This Digital Goods plugin simply used to hide selected checkout fields once all the checkout products are digital products.

    Related to the delayed support reply, we always get back to our support email within 24 hours in working days but sure you missed out on some email responses, and this confusion created as we already sent you the full thread screenshot in your response.

    Hope this information helps you.

    Best Regards,
    Dotstore Team

    Note: Kindly please revise the review as our digital product plugin working as expected.

    Thread Starter legianganh

    (@legianganh)

    Totally wrong that was by suggestion only.
    Your plugin doesn’t work with Variation Products. I told you many times. And no, it was 5 and 7 days, not 24h.

    Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    Hello Legianganh,

    Thanks for your reply and apologies for the inconvenience.

    Yes, you are right. The quick checkout button only works with simple products in our current plugin version.

    We will this feature in detail and implement it in our upcoming version.

    Best Regards,
    Dotstore Team

    Note: We have also replied on the support thread on your query.

Viewing 3 replies - 1 through 3 (of 3 total)
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