Terrible Service

  • Resolved cuser2

    (@cuser2)


    2 years, 3 months ago

    1. Lack of support from SiteGround host agents
    2. Close the ticket prior to resolve
    3. Do not resolve
    4. Have advised that their server ip is blacklisted = they tell me not to be concerned
    5. I tell them my all domain emails; order emails, customer form emails, important security emails go to SPAM
    6. I ask to be placed on an alternative server in my country – no action
    7. I ask why SG is blocking actions by another optimiser plugin
    8. SG Optimizer plugin drives CLS Google Metrics for mobile into extremely high levels
    Beware – SG optimizer plugin ONLY to be used for memcache.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Dimitar Petrov

    (@demiro)

    Hello @cuser2,

    I have reviewed your case, reported in our Reviews section and the ticket that you opened on our end. However, the ticket has remained unanswered as we were not sure what is the exact site that you were having issues with. Please post a new ticket on our end, explain the issues in detail and we will be glad to assist!

    Best Regards,
    Dimitar Petrov

    Thread Starter cuser2

    (@cuser2)

    The ticket in SG support area was very clear in detailing which domain I referred to Dimitar. Either way; that is irrelevant. I am on a shared server that is marked as blacklist. I requested that ticket to be re-opened please via your customer service agent, I dont think I should be raising a new ticket after the current one not being finalised. I have another question to ask in follow up, no need to close a ticket and not provide a client with less than 30 minutes to respond. Extremely dissapointed.

    Plugin Support Dimitar Petrov

    (@demiro)

    Hey @cuser2,

    Regarding the email-related question I have posted a ticket on your behalf.

    I would kindly ask you to manage that communication via our internal ticketing system as this forum is about our SiteGround Optimizer plugin.

    Thank you for your cooperation.

    Best Regards,
    Dimitar Petrov

Viewing 3 replies - 1 through 3 (of 3 total)
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