Support not too supportive

I figured out that I needed to get the My Custom Functions Plugin and add the code there. Sadly the link on Give’s documentation doesn’t work which made me think it wasn’t an option worth pursuing. I still think the support team could be more generous with their support. I specifically said that I put the code into the custom area of my theme. It would have been easy and kind for them to mention that that was my problem. Not very friendly support but glad it works now.

Hi there,

Thank you for your feedback and my apologies for your experience. I’m Head of Support and I reviewed your tickets in detail and I see the error we made in our communications.

As you can see from our other reviews we very often get very positive comments about our support generally. So, your feedback is taken seriously and we’re addressing it directly.

Please feel free to continue to reach out to us with your input, we take it seriously.

But most importantly, I’m glad you were able to finally implement the custom code with My Custom Functions that you needed. Many users use that tutorial with great success. Thanks!