terrible support

Hello @cyberion1985,

We would like to apologize for all the inconveniences.

We were unable to send you email in your email dominik.vonfrancois[at]hollardnam.com from which you sent us an inquiry about Addons and WP Travel Pro plugin for your website.

We were trying to reach out through our separate email to your relevant email address we got from your website but we could not be successful. So please once check your email configuration to find out if there is any issue receiving the email.

Regarding the queries, we will copy the exact replies that we have been trying to send you through the email.

1.) I need to be able to change the color layout from the Trips Tabs , individually which must override the current Word Press Theme color inheritance.

Response: Currently, the option to change the color layout as you have mentioned is not available. So if you want then request to exclusive customize it for your website and so you can request to hire a customizer.

2.) I need to be able to add CUSTOM tabs with CUSTOM titles to the trips.

Response: Yes the option to add the custom tab is available in the premium addon – WP Travel Utilities or you can buy WP Travel Pro integrated addons package. To know more about it refer to below given link:
https://wptravel.io/documentations/wp-travel-utilities/#doc-custom-tabs-11

You can add the tabs of your choices.

3.) I need to be able to change the layout of the Gallery ; in terms of per line photos displayed, spacing and thumbnail size, per page or “load more items” features.

Response: As for this query as well, currently there is no option to change the layout of the gallery and as much as we would love to help you, we are unable to do so as it requires higher custom CSS and hence you may opt to hire customizer.

4.) I need all items to be a certain language so there is a need to set the default language for the items default to WP Travel Trips ; like Titles, Descriptions. I have set the language to German in WordPress for example, but it doesn’t change some WP Travel items to German.

Response: Our plugin is translation ready and hence you can translate the items in the language of your requirement. To do the translations of the strings, you can use the loco translate plugin.

Please refer to the given link for further info : https://wptravel.io/translation-of-the-strings/

Hope this clears your confusion. Please let us know if you’ve any further questions or concerns.

Also, you can directly post your queries in our official support forum as well whose link is given below:

https://wptravel.io/support-forum/forum/wp-travel/

Thank you.

1.) I changed the color layout by using the Custom CSS on WordPress.
2.) I bought WP Travel Pro and added a Custom Tab
3.) All my thumbnails are just too large in the Gallery, but it wasn’t like this before. I don’t know if a recent updated changed it. The Thumbnails are also all blurry. I tried to reload the Cache for the thumbnails and remove Plugins but nothing worked so far. I also used several Image Optimizer Plugins but that also didn’t change anything. I will look into it.
4.) worked perfectly.

PLEASE remove my email address from the above message, I see you typed it out there.

Thanks for the help

4.)
a.) disabled the website optimization plugin settings, that were responsible for scaling and all that.
b.) went to WordPress > Settings > Media : and increased the sizes there for small and medium images
c.) Regenerated the Thumbnails using the “Regenerate Thumbnails” Plugin

Now I will just check the optimization plugins again and focus on image optimization (size) instead of image scaling.

• This reply was modified 5 years, 5 months ago by cyberion1985.