Great plugin

  • I bought the pro version 3 days ago with priority support. Just after my first gallery I noticed some weird issues, especially on mobile phones and contacted the support. Well, even if the start was difficult cause they had some hard time qualifying properly my issues, all i can say is things completely changed when cristian and mihaela stepped in : Clear explanations, smart workarounds, short term improvement commitments, generous compensation, an really nice behaviour.

    In other words : Legit 5 stars! Great looking gallery, great performances, great support.

    Thanks guys

    • This topic was modified 3 years, 11 months ago by jasmine75. Reason: Case resolved
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  • Dear @jasmine75,

    First of all, on behalf of our company, I want to extend our apologies for your experience so far. While we pride ourselves with the support offered it is clear we failed in this case.

    I found your support ticket and replies and I can understand why you were disappointed. My colleague misunderstood your questions (text-based communication tends to be harder) and did not properly evaluate what you reported to him, because of that he gave you an invalid solution. We’re sorry we let you down – it was not our intention.

    We are driven to get things back on track for you and help asap. With this in mind, we will keep the conversation going on our official support email and offer solutions asap. Hopefully we can also make things right with a little more work and patience.
    Thank you for your patience and understanding!

    Warmly,
    Mihaela

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