Terrible support

  • The plugin looks nice but I can say it’s by far the WORST support experience I had so far with a wordpress plugin company.

    I bought the plugin 2 days ago. Just after installing I had immediately a shortcode issue (some other users have apparently the same problem) and opened a support ticket. Well 2 days after, nobody replied to me at all. Not a single word !

    I asked for a refund yesterday and still no answer at all even if they proudly show their “100% No-Risk Money Back Guarantee!” on their website.

    So disappointing.

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  • Hello @jasmine75
    I would like to apologize for your experience so far. While we pride ourselves on the support offered it is clear we failed in your case.

    You can give us a chance to make you a satisfied customer of WPManageNinja. Each customer is equally important to us and it’s very sad for us to see you go for a very simple reason which we can take care of instantly if you give us the ticket ID. If you want I will do a Zoom Session with you and will answer all other questions.

    Thanks

    Thread Starter jasmine75

    (@jasmine75)

    Hello thanks but I talked to your support representative who just ignored my help request. Not even a “yes” or “no”. Basically he told me that what I was trying should just work… Thanks!
    Finally I was refunded 3 weeks ago. So I no longer have any ninja active licence.

    The case was #1392639

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