Terrible support

  • George

    (@subscriptiongroup)


    1 year, 3 months ago

    The plugin still uses the Godaddy Plugin Framework and ends up throwing deprecated warnings on subscription renewals.

    We’ve raised a bug on the support forums regarding a deprecated warning, which they closed as “resolved” to make their stats look good and via woocommerce.com (where you can’t see the number of open tickets) and this is still pending 3 months later and “At this time, there is no ETA for the fix.”.

    Furthermore, contrary to the Stripe plugin, they keep this in a private repo, so we can’t send a PR either, so we have to rely solely on their goodwill to resolve this 10-minute bug. There’s no reason to keep a?free?plugin in a private repo…

    p.s. to the support moderator who rejected my previous review saying “I have removed your review. Please do not use the review section for support.”. Your comment is completely invalid. This IS a REVIEW and NOT a support request – I’ve already requested support via the appropriate channels. Here, I am REVIEWING the support we receive from this plugin and the way the dev team of this plugin handles bug requests. I get that nobody likes negative reviews, but others have the right to read genuine reviews and decide accordingly before deciding which plugin to use. This REWIEW is within the guidelines and there’s no genuine reason for removal.

    • This topic was modified 1 year, 3 months ago by George.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Douglas I. a11n

    (@imodouglas)

    Hi @subscriptiongroup,

    Thank you for your review and I am always happy to see you in the forum. If I recall correctly, you spotted and opened a high-priority Stripe bug that was missed by us a while back so I understand how valuable your contributions are.

    Can you share a link to the bug you raised on the support forum? This is so we can take a look at it and confirm with the developer if there is an ETA for the fix.

    Thread Starter George

    (@subscriptiongroup)

    Hi @imodouglas the issue i opened on the support forum is this https://www.ads-software.com/support/topic/hook-wcs_renewal_order_meta-is-deprecated/

    The WC support number is 6296512 and the issue is still open, three months later.

    The dependency of the plugin to the Skyverge plugin framework is also throwing deprecation warnings on PHP8.1 which forced us to create 6699433.

    p.s. to avoid confusion, i’m not asking for support on this review. The support threads are open and pending. i’m simply replying to the comment from @imodouglas so my reply should not be removed!

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    p.s. to avoid confusion, i’m not asking for support on this review.

    Oh. OK, so there is no expectation of a result? Just feedback?

    To prevent this review from becoming a way to leverage support I’ll just close this review to any further replies. Thanks for your feedback.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Terrible support’ is closed to new replies.