Slow Support
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We had a long standing ticket that was resolved in the end after writing many times. I understand they were experiencing an overload of tickets for another product they had recently launched. The plugin itself works fine.
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I just checked the support log and I had seen the issue is resolved successfully. Your last response was a thank you message to us for resolving the issue. The issue was actually an extension that was disabled by your server which is required to run WPPayForm. I can also see that one of our developers wrote a detailed response and then I myself created a video in support of our developer statement about the issue.
Thank you for working with us to resolve the problems you experienced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you to resolve the situation and remain available if you have any further questions or concerns. Our customer reviews are very important to us, and we hope that you will be willing to revise your review: https://www.ads-software.com/support/topic/terrible-support-broken-plugin/ based on your further experiences.
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