Terrible support, buggy install and UI

  • Paid customer and they can barely provide support. Chat disconnects and you have to go through a virtual assistant dozens of times and then can’t reconnect to the same issue. They don’t even have options to track ticket numbers.

    Had issues with the account connection and thought it was a license issue. Since we couldn’t reach support, we upgraded thinking it would solve the problem because we had dev/stg sites and it turns out we did not need to. They won’t refund the upgrade cost or provide a credit for the cost. Now we are stuck on a higher cost plan or issuing a chargeback or losing the upgrade cost. Ridiculous!

    This is all due to a support issue they created by not connecting the paid account correctly and providing clear instructions on what was causing the issue. The upgrade path needs to be very clear and Elementor fails horrendously. Would not recommend Elementor at this point. Get Beaver Builder, Divi or use the WP Block Editor.

    Just do a search for “Elementor support nightmare” and you’ll find a load of unhappy customers. Sad really…

Viewing 1 replies (of 1 total)

  • Hello Dmed, I’m very sorry to hear you had such a bad experience with our support team. We would love to take another look into your case and make up for whatever went wrong.

    Please send us an email to [email protected] using the email associated to your Elementor account. We’ll make sure to get back to you shortly after reviewing the situation.

    Thanks!

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.