Terrible support, don’t buy the Pro version

  • The support doesn’t work, I’ve been having a problem for months and they don’t give me satisfaction. They reply to the first message and then ignore you. Unfortunately I have no way to refund my money back, the worst choice was to buy the Pro version of this plugin. I just don’t give 0 because the minimum grade is 1.

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  • Plugin Support Pial

    (@iapial)

    Hello @lbertolocorretora ,
    We sincerely apologize for the experience you had with us. Thank you for your feedback, though we couldn’t agree with you. We always prioritize our customers and strive to assist them until they are fully satisfied.

    You created your first support ticket on July 10, and we provided a response on the same day, but we didn’t receive any further communication from you. Please take a look at this?screenshot. Then, on August 11, you created another ticket, and we responded to you within 24 hours. Please review this?screenshot. We understand that the email might have bounced back or ended up in your spam folder, which caused this miscommunication.

    Nevertheless, you might have realized that the fault was not with our support. We kindly request you to reach out to us so that we can quickly resolve your issues. And if you believe refund is the best solution, please contact us?here, we have a very easy refund policy.
    Thank you!

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