terrible support, no response

  • Hip Huisje

    (@hip-huisje)


    1 year ago

    I am using this plugin for severall years. I also using the pro version. Since one week the plugin doesn’t work anymore. The options don’t disappear in the shopping basket and in the backorders. I wrote severall emails and asked the question in the support option here. No response at all.
    The plugin is no longer from n-media. so may be there’s a problem since i have been using this plugin for severall years?
    I am having a problem now because i use this plugin for a lot of my products in my webshop.

Viewing 1 replies (of 1 total)
  • Plugin Support Stefan Cotitosu

    (@stefancotitosu)

    Hi @hip-huisje,

    Thank you for using PPOM. We sincerely apologize for the issues you’ve encountered and the inconvenience this has caused.

    Upon reviewing your account, it appears that you were using the free version of the plugin when you contacted us. We strive to provide timely support to all our users, however our capacity does allow for faster assistance to premium users. We regret any misunderstanding this may have caused.

    Since you are a premium user, our support team will assist you on our website, where you can open a ticket from the membership area.

    Thank you for your feedback, and we hope to resolve your concerns promptly.

Viewing 1 replies (of 1 total)
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