Terrible Support — not worth hassle — find alternative

  • I highly suggest you find an alternative piece of software.

    I wasn’t going to write this, i wanted to give them a chance to keep to their end of the deal and give me the support i need.

    I have gone through each loop they have thrown at me to “hopefully” have them find out what the problem is, i have sent them the debug logs, sent them videos explaining the problem, each time they say its something else i have installed, such as a plugin, or a premium wp theme i paid for, when its not anything to do with those, its their software and they deny it all the time.

    I’m a patient guy, but they guys have pushed me to the limit. I have a BIG site to build out 400+ pages, with a very complex membership structure due to the many services involved…

    I’ve uninstalled the software, ive removed WP from my server, re-installed WP, then S2Member, with no themes except the ugly default one WP provides, no plugins, a raw install all the way…

    the re-direct to a welcome page does NOT work. it keeps sending me to the members options page, time and time again even using the default wp theme.

    2 months of my time has been wasted. I paid for the $189 unlimited site version… and im getting half effort replies like as if i paid 89 cents…

    its unacceptable… they need to swallow their pride and listen to the customers…

    Ive google searched high and low for solutions, lots of people are in the same boat as me with no help from Jason or anyone in the team… its appalling — why put so much effort into a big project like this when you’re not going to support it or live up to the terms they set; to give you 12 months of support — its ridiculous…

    they wont admit the problem is their end…

    i suggest that if you want a good piece of software to use, is to google Sam’s software: DLGuard — i should of used this software instead, but I was looking for something that would accept stripe payment gateway.

    Sam’s support for DLGuard is AWESOME, that guys attention to detail is out of this world, he’s always listening to the customers to make his software better… S2Member could learn a few things from Sam, that’s for sure.

    So I highly suggest to give this software a miss.

Viewing 6 replies - 1 through 6 (of 6 total)

  • I was just having a similar issue. Members sometimes got redirected to the Members option page when trying to access content behind the pay wall.

    I finally deactivated the Jetpack plugin and it works wonderfully again.

    I have the Genesis framework with a child theme. Using bbPress which is the protected area.

    Thread Starter Loz702

    (@loz702)

    I dont have any plugins installed — just WP, its default theme, and S2Member framework and their Pro plugin.. thats it, nothing else… and it still dont work.

    Jason wont help, blames me, i proved it by video doing a vanilla install from the ground up, he never downloaded the video — the site lets me know if he did or not…

    he wont reply, wont give me a refund when I asked.

    they’re all a bunch of scammers!

    Plugin Author JasWSInc

    (@jaswsinc)

    they’re all a bunch of scammers!

    ha. I should charge you for the hassle that you gave us in support. Your entire attitude is undeserving of assistance, and we certainly will not be willing to assist you after the last few messages that I saw from you, the support tickets that you posted originally (which you did not follow our advice on), and the Facebook bomb that you laid on us.

    Wow this just sold me not to get this plugin. Thanks for the review and honest response by plugin owner.

    Thread Starter Loz702

    (@loz702)

    i should charge you for messing up my time, over 10 weeks of nothing but pure pain with you guys… send me back my money immediately you scammer — your software does not work at all, and you know it, i have proven it to you 3 times, even in the last video i did for you, a vanilla install, no plugins installed other than your faulty s2memberpro plugin…

    and i will do more than [Threat moderated]

    last and final kind warning

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Closing.
    In case you blame the author

Viewing 6 replies - 1 through 6 (of 6 total)
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