Test email and Woocommerce stock emails working, but order emails not sent

  • Resolved irisvanheusden

    (@irisvanheusden)


    1 year, 4 months ago

    Hi, I’ve been using WP Mail SMTP (free version) for over a year without issues. I have it set to use the Gmail API. About a month ago customers stopped receiving order-related emails. The test email still works and emails regarding items that are out of stock are also still sent. Its just the email that communicates order state changes that no longer are created. I’ve tried this with WC Multiple Email Recipients on and off. Makes no difference. I use WP Mail Logging and that reflects tha only non-order-related emails are sent.

    I have repeated the Gmail API installation process and entered new client ID and secret. This did not solve the issue. I’m lost and have exhausted my debugging capabilities. Anyone have a clue what to do ?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @irisvanheusden,

    Thanks for reaching out! When you configure the WP Mail SMTP plugin, all of your website emails sent with the WordPress default wp_mail() function, will be routed through the WP Mail SMTP configured mailer, and those emails will be recorded within the WP Mail Logging plugin as well.

    It looks like your order emails are being sent/triggered using a different method or plugin. If you have any other WooCommerce 3rd party plugins installed on that site, we recommend deactivating those plugins temporarily and retesting the issue to see if it resolves the problem.

    I hope this helps. Thanks!

    Thread Starter irisvanheusden

    (@irisvanheusden)

    Thanks for the reply. I can not identify any plug-in that sends emails. Here is the list of active plugins. 

    ATUM Inventory Management for WooCommerce

Beautiful and responsive cookie consent

Duplicate Posts, Pages and Custom Posts using single click.

Elementor          

Elementor Pro  

Mollie Payments for WooCommerce

Mollie settings | Logs | Deactivate

PostNL for WooCommerce

Rank Math SEO

Related Products for WooCommerce

Site Kit by Google

UpdraftPlus - Backup/Restore

WooCommerce

WooCommerce Payments

WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels

WP Mail Logging

WP Mail SMTP
    Plugin Support Darshana

    (@darshanaw)

    Hi @irisvanheusden,

    Thanks for the additional details! It looks like you’re experiencing a conflict with the following plugin. Try deactivating it and test.
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels

    If not, you need to deactivate the other 3rd party WooCommerce plugins and test.
    ATUM Inventory Management for WooCommerce
    Mollie Payments for WooCommerce
    PostNL for WooCommerce
    Related Products for WooCommerce
    WooCommerce Payments

    I hope this helps. Thanks!

    Thread Starter irisvanheusden

    (@irisvanheusden)

    Thanks for the help.

    fot future reference, it turned to be a conflict with WooCommerce payments which was active but not actually configured. Possibly it clashed with Mollie payments?

Viewing 4 replies - 1 through 4 (of 4 total)
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