Test email error

Hi @joseribeiro,

When you get the chance, please share the details of the error message underneath the Recommended next steps. In case it helps, here’s the screeshot for quick reference.

This will help us to get a better idea of what might be going on.

Thanks!

sorry Sanjeev… somehow I missed your reply.
Still trying to fix this, here’s the debigg
here’s the message. than you

—

Versions:
WordPress: 5.2.2
WordPress MS: No
PHP: 7.0.33
WP Mail SMTP: 1.5.2

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Host: smtp.office365.com
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.0.2s 28 May 2019
SMTP Debug:
2019-08-09 16:00:51 Connection: opening to smtp.office365.com:587, timeout=300, options=array (
)
2019-08-09 16:00:55 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to smtp.office365.com:587 (Network is unreachable)
2019-08-09 16:00:55 SMTP ERROR: Failed to connect to server: Network is unreachable (101)
2019-08-09 16:00:55 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

Hi @joseribeiro,

I apologize for the delayed response. From the error message, it seems to be an issue with the server or network, most probably your ISP blocking outbound SMTP. You might need to contact your web host to verify if the SMTP connection is being blocked.

I hope this helps!

Hi @joseribeiro – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Hello @sanzeeb3

Its still not resolved… from the hosting they tell me they have checked, including firewall, and nothing is blocking the email…

Hi @joseribeiro,

The error ‘Network is unreachable (101)’ indicates some kind of blockage. If your host is unable to find out, you can switch to other mailer options. I would recommend switching to API based mailers such as Sendinblue, Sendgrid, Mailgun. These are more secure, reliable and often does not encounter server related issues. In case it helps, here’s our documentation for setting up different mailers.

I hope this helps!

Hello,

I installed your plugin and configured mail.zoho but I get an error when testing sending a email https://snipboard.io/4f2vgV.jpg

Click here to view the full Error Log for debugging:
Versions:
WordPress: 5.2.2
WordPress MS: No
PHP: 7.1.14
WP Mail SMTP: 1.6.0

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not authenticate.
Host: smtp.zoho.com
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.0.1e-fips 11 Feb 2013
SMTP Debug:
2019-08-26 21:49:55 Connection: opening to smtp.zoho.com:587, timeout=300, options=array (
)
2019-08-26 21:49:55 Connection: opened
2019-08-26 21:49:56 SERVER -> CLIENT: 220 mx.zohomail.com SMTP Server ready August 26, 2019 2:49:55 PM PDT
2019-08-26 21:49:56 CLIENT -> SERVER: EHLO lifetravelstores.com
2019-08-26 21:49:56 SERVER -> CLIENT: 250-mx.zohomail.com Hello lifetravelstores.com (gator4208.hostgator.com (108.167.189.34))
250-STARTTLS
250 SIZE 53477376
2019-08-26 21:49:56 CLIENT -> SERVER: STARTTLS
2019-08-26 21:49:56 SERVER -> CLIENT: 220 Ready to start TLS.
2019-08-26 21:49:56 CLIENT -> SERVER: EHLO lifetravelstores.com
2019-08-26 21:49:56 SERVER -> CLIENT: 250-mx.zohomail.com Hello lifetravelstores.com (gator4208.hostgator.com (108.167.189.34))
250-AUTH LOGIN PLAIN
250 SIZE 53477376
2019-08-26 21:49:56 CLIENT -> SERVER: AUTH LOGIN
2019-08-26 21:49:56 SERVER -> CLIENT: 334 VXNlcm5hbWU6
2019-08-26 21:49:56 CLIENT -> SERVER: Y29udGFjdEBsaWZldHJhdmVsc3RvcmVzLmNvbQ==
2019-08-26 21:49:56 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
2019-08-26 21:49:56 CLIENT -> SERVER: UEFTU1dPUkR6b2hvLmNvbQ==
2019-08-26 21:49:56 SERVER -> CLIENT: 535 Authentication Failed
2019-08-26 21:49:56 SMTP ERROR: Password command failed: 535 Authentication Failed
2019-08-26 21:49:56 SMTP Error: Could not authenticate.
2019-08-26 21:49:56 CLIENT -> SERVER: QUIT
2019-08-26 21:49:56 SERVER -> CLIENT: 221 mx.zohomail.com closing connection
2019-08-26 21:49:56 Connection: closed
2019-08-26 21:49:56 SMTP Error: Could not authenticate.
All mail.zoho details seem ok. I’m using:

Username: mail.zoho account email
Password: mail.zoho account password
Host: smtp.zoho.com
Port: 587
Encrypt: TLS (client tells me it’s STARTTLS – can I use TLS?)

Can you help? Its urgent.
If needed I can provide website access details.

Thanks

Hi @valancia,

From the error message, it seems you’ve not authenticated your account correctly. Please make sure you’re using correct username and password of your Zoho account.

Thanks!

@sanzeeb3 Issue was solved, it wasn′t plugin related.
Thanks