Test email just hangs

  • TheMightyFox

    (@themightyfox)


    8 years ago

    Hi, I have seen others get similar issues but to be honest I don’t fully understand what the fixes are or what I’m actually looking for. I managed to complete all the settings and all looked as it should be, everything connected etc. Went to do a test email and it just hangs. No error message or anything it just sits there looking like the page is loading but nothing at all happens, it’s been at least 3 minutes now at a 4th attempt after revoking access and granting permission again and I can’t get it to work at all. Please help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Noor Alam

    (@naa986)

    Hi, Do you have any othe SMTP plugin active? Who is your hosting provider? Please copy and paste content from the “Server Info” tab so I can take a closer look.

    • This reply was modified 7 years, 12 months ago by Noor Alam.
    Thread Starter TheMightyFox

    (@themightyfox)

    Hi thanks for coming back to me. No other SMTP plugin installed at all. Using Ninja Forms an Ninja Forms Uploads to capture info.

    Server info ——

    OS: Linux box721.bluehost.com 3.12.65-20161020.132.ELK6.x86_64 #1 SMP Thu Oct 20 23:36:20 CDT 2016 x86_64
    PHP version: 5.6.27
    WordPress version: 4.6.1
    WordPress multisite: No
    openssl: Available
    allow_url_fopen: Enabled
    stream_socket_client: Available
    fsockopen: Available

    Plugin Author Noor Alam

    (@naa986)

    Thanks. Everything looks good. which port are you using? Can you please contact bluehost to see if that port is open? Do you have any MX record configured in your Bluehost account? Make sure to keep your domain name in the “From Email Address” field (e.g. [email protected]). Bluehost seems to block email if it doesn’t contain the domain name.

    • This reply was modified 7 years, 12 months ago by Noor Alam.
    • This reply was modified 7 years, 12 months ago by Noor Alam.
    • This reply was modified 7 years, 12 months ago by Noor Alam.
    • This reply was modified 7 years, 12 months ago by Noor Alam.
    Thread Starter TheMightyFox

    (@themightyfox)

    Yep, tried that, still nothing. Think I’m giving up now and moving on. Was hoping it would be a simple thing.

Viewing 4 replies - 1 through 4 (of 4 total)
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