Test mail feature not working.

  • Resolved sunny93021

    (@sunny93021)


    6 years, 5 months ago

    Hi there,

    I just updated your plugin Customer Reviews for WooCommerce
    to the latest version today but when I tried sending out the test mail, the button clicks but doesn’t work. Please advice!

    Also, I would like to thank you for adding the role-based feature.

    Thank you!

    • This topic was modified 6 years, 5 months ago by sunny93021.
Viewing 9 replies - 16 through 24 (of 24 total)
  • Plugin Author cusrev

    (@ivole)

    I’m trying to help you. Can you please answer my question above?

    Thread Starter sunny93021

    (@sunny93021)

    I didn’t try that because the site is live and we have to do daily inventory and there is custom coding for it in those plugins. I bet if I deactivate any of those plugins then it could break the website. Please let me know if we can come up with an alternate solution.

    Thank you!

    Plugin Author cusrev

    (@ivole)

    If you cannot deactivate the product export plugin, then can you please deactivate our plugin and do one more test? Here are the steps:

    1. Open your site in Google Chrome
    2. Deactivate our plugin
    3. Go to WooCommerce settings page
    4. Click on the “three dots” button in the top right corner
    5. Navigate to “More Tools -> Developer Tools”
    6. Chrome will show a sidebar
    7. Go to “Console” tab on this sidebar
    8. Reload WooCommerce settings page
    9. Check if there are any errors (red font) in the “Console” tab

    Thread Starter sunny93021

    (@sunny93021)

    I just did all the steps and didn’t see any errors. Only showing this at the top :

    JQMIGRATE: Migrate is installed, version 1.4.1

    Thread Starter sunny93021

    (@sunny93021)

    This is the error i see in the console when I inspect the “Send Test” button from your plugin:

    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,moxiejs,plupload,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.9.8:9 JQMIGRATE: Migrate is installed, version 1.4.1
    woocommerce_admin.min.js?ver=3.3.1:1 Uncaught TypeError: Cannot read property ‘export_products’ of undefined
    at HTMLDocument.<anonymous> (woocommerce_admin.min.js?ver=3.3.1:1)
    at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,moxiejs,plupload,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.9.8:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,moxiejs,plupload,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.9.8:2)
    at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,moxiejs,plupload,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.9.8:2)
    at HTMLDocument.K (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,utils,moxiejs,plupload,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.9.8:2)

    Plugin Author cusrev

    (@ivole)

    Thanks for doing the test. I think it is the same error message you shared previously.

    Can you please provide information about your website configuration? You can get it be going to WooCommerce -> Status -> Get system report

    Thread Starter sunny93021

    (@sunny93021)

    
### WordPress Environment ###

Home URL: https://www.picnictime.com
Site URL: https://www.picnictime.com
WC Version: 3.3.1
Log Directory Writable: ?
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.32-0ubuntu0.16.04.1
PHP Post Max Size: 100 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.7.23
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.3.1
WC Database Prefix: picnicti_
Total Database Size: 857.24MB
Database Data Size: 734.53MB
Database Index Size: 122.71MB
picnicti_woocommerce_sessions: Data: 8.30MB + Index: 0.11MB
picnicti_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
picnicti_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
picnicti_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
picnicti_woocommerce_order_items: Data: 0.20MB + Index: 0.08MB
picnicti_woocommerce_order_itemmeta: Data: 4.52MB + Index: 1.89MB
picnicti_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
picnicti_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
picnicti_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
picnicti_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
picnicti_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
picnicti_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
picnicti_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
picnicti_woocommerce_log: Data: 0.02MB + Index: 0.02MB
picnicti_ac_abandoned_cart_history_lite: Data: 1.52MB + Index: 0.00MB
picnicti_ac_email_templates_lite: Data: 0.02MB + Index: 0.00MB
picnicti_ac_guest_abandoned_cart_history_lite: Data: 0.06MB + Index: 0.00MB
picnicti_ac_sent_history_lite: Data: 0.05MB + Index: 0.00MB
picnicti_blogs: Data: 0.02MB + Index: 0.03MB
picnicti_blog_versions: Data: 0.02MB + Index: 0.02MB
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picnicti_comments: Data: 1.52MB + Index: 0.86MB
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picnicti_followup_coupon_logs: Data: 0.02MB + Index: 0.05MB
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picnicti_followup_customer_carts: Data: 0.19MB + Index: 0.03MB
picnicti_followup_customer_notes: Data: 0.02MB + Index: 0.03MB
picnicti_followup_customer_orders: Data: 0.02MB + Index: 0.02MB
picnicti_followup_email_excludes: Data: 0.02MB + Index: 0.05MB
picnicti_followup_email_logs: Data: 0.02MB + Index: 0.05MB
picnicti_followup_email_orders: Data: 0.05MB + Index: 0.09MB
picnicti_followup_email_tracking: Data: 0.02MB + Index: 0.08MB
picnicti_followup_followup_history: Data: 0.05MB + Index: 0.05MB
picnicti_followup_order_categories: Data: 0.05MB + Index: 0.03MB
picnicti_followup_order_items: Data: 0.02MB + Index: 0.05MB
picnicti_followup_subscribers: Data: 0.02MB + Index: 0.03MB
picnicti_followup_subscribers_to_lists: Data: 0.02MB + Index: 0.03MB
picnicti_followup_subscriber_lists: Data: 0.02MB + Index: 0.03MB
picnicti_gf_addon_feed: Data: 0.02MB + Index: 0.02MB
picnicti_links: Data: 0.02MB + Index: 0.02MB
picnicti_loginizer_logs: Data: 0.03MB + Index: 0.02MB
picnicti_metaseo_images: Data: 0.02MB + Index: 0.00MB
picnicti_options: Data: 18.47MB + Index: 3.16MB
picnicti_phone_orders_log: Data: 0.02MB + Index: 0.00MB
picnicti_pmxe_exports: Data: 1.52MB + Index: 0.00MB
picnicti_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB
picnicti_pmxe_posts: Data: 10.52MB + Index: 0.00MB
picnicti_pmxe_templates: Data: 0.02MB + Index: 0.00MB
picnicti_pmxi_files: Data: 0.05MB + Index: 0.00MB
picnicti_pmxi_history: Data: 0.02MB + Index: 0.00MB
picnicti_pmxi_imports: Data: 4.52MB + Index: 0.00MB
picnicti_pmxi_posts: Data: 23.56MB + Index: 0.00MB
picnicti_pmxi_templates: Data: 0.25MB + Index: 0.00MB
picnicti_postmeta: Data: 350.92MB + Index: 71.22MB
picnicti_posts: Data: 42.56MB + Index: 14.06MB
picnicti_redirection_404: Data: 4.02MB + Index: 11.06MB
picnicti_redirection_groups: Data: 0.02MB + Index: 0.03MB
picnicti_redirection_items: Data: 0.08MB + Index: 0.08MB
picnicti_redirection_logs: Data: 0.02MB + Index: 0.08MB
picnicti_registration_log: Data: 0.02MB + Index: 0.02MB
picnicti_rg_form: Data: 0.02MB + Index: 0.00MB
picnicti_rg_form_meta: Data: 0.50MB + Index: 0.00MB
picnicti_rg_form_view: Data: 0.16MB + Index: 0.13MB
picnicti_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB
picnicti_rg_lead: Data: 1.52MB + Index: 0.25MB
picnicti_rg_lead_detail: Data: 2.52MB + Index: 4.00MB
picnicti_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB
picnicti_rg_lead_meta: Data: 0.23MB + Index: 0.42MB
picnicti_rg_lead_notes: Data: 0.05MB + Index: 0.03MB
picnicti_rg_zapier: Data: 0.02MB + Index: 0.02MB
picnicti_sbb_blacklist: Data: 0.20MB + Index: 0.08MB
picnicti_signups: Data: 0.13MB + Index: 0.09MB
picnicti_site: Data: 0.02MB + Index: 0.02MB
picnicti_sitemeta: Data: 1.52MB + Index: 0.03MB
picnicti_smush_dir_images: Data: 0.02MB + Index: 0.03MB
picnicti_termmeta: Data: 0.28MB + Index: 0.39MB
picnicti_terms: Data: 0.39MB + Index: 0.55MB
picnicti_term_relationships: Data: 4.52MB + Index: 3.52MB
picnicti_term_taxonomy: Data: 0.20MB + Index: 0.23MB
picnicti_usermeta: Data: 6.52MB + Index: 8.03MB
picnicti_users: Data: 1.52MB + Index: 0.59MB
picnicti_wccs_conditions: Data: 0.02MB + Index: 0.00MB
picnicti_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB
picnicti_wc_download_log: Data: 0.02MB + Index: 0.03MB
picnicti_wc_webhooks: Data: 0.02MB + Index: 0.02MB
picnicti_wonderplugin_slider: Data: 0.06MB + Index: 0.00MB
picnicti_woobe_history: Data: 0.02MB + Index: 0.05MB
picnicti_woobe_history_bulk: Data: 0.02MB + Index: 0.03MB
picnicti_woof_query_cache: Data: 0.02MB + Index: 0.02MB
picnicti_woos_search_analytics: Data: 4.52MB + Index: 0.00MB
picnicti_wpfront_ure_login_redirect: Data: 0.02MB + Index: 0.00MB
picnicti_wpfront_ure_options: Data: 0.02MB + Index: 0.00MB
picnicti_wpmelon_advbedit_temp: Data: 0.02MB + Index: 0.00MB
picnicti_wpms_links: Data: 2.52MB + Index: 0.00MB
picnicti_wppcp_group_users: Data: 0.02MB + Index: 0.00MB
picnicti_wppcp_private_page: Data: 0.02MB + Index: 0.00MB
picnicti_wsal_metadata: Data: 0.13MB + Index: 0.08MB
picnicti_wsal_occurrences: Data: 0.02MB + Index: 0.02MB
picnicti_wsal_options: Data: 0.02MB + Index: 0.00MB
picnicti_yoast_seo_links: Data: 0.05MB + Index: 0.02MB
picnicti_yoast_seo_meta: Data: 0.52MB + Index: 0.00MB
picnicti_ywcars_messagemeta: Data: 0.02MB + Index: 0.00MB
picnicti_ywcars_messages: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

acf: 4
acf-field: 5
acf-field-group: 1
aoc_popup: 5
attachment: 61677
braintree_log: 1
br_product_tab: 3
custom_css: 5
divi_bars: 4
et_pb_layout: 134
follow_up_email: 8
gift_card: 2
nav_menu_item: 459
oembed_cache: 10
page: 66
popup: 3
popup_theme: 6
post: 139
product: 13514
product_variation: 427
product_video: 10
promo_casestudy: 43
pt_megamenu: 5
pt_sitewide_message: 5
pt_tradeshow: 8
review: 3
revision: 13
scheduled-action: 56
shop_coupon: 15
shop_order: 936
shop_order_refund: 59
was: 1
yith_refund_request: 9

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (83) ###

Gravity Perks: by David Smith – 1.2.12
Gravity Forms: by rocketgenius – 2.2.5
WooCommerce Variation Swatches and Photos: by Lucas Stark – 2.1.4 – Not tested with the active version of WooCommerce
Advanced Custom Fields: by Elliot Condon – 4.4.12
Akismet Anti-Spam: by Automattic – 4.0.2
WP Offload S3 Lite: by Delicious Brains – 1.3.2
Amazon Web Services: by Delicious Brains – 1.0.5
Bloom: by Elegant Themes – 1.2.24
Capability Manager Enhanced: by Jordi Canals
Kevin Behrens – 1.5.7

Custom Sidebars: by WPMU DEV – 3.1.1
Customer Reviews for WooCommerce: by ivole – 3.44
Duplicate Page: by mndpsingh287 – 2.5
Easy WP SMTP: by wpecommerce – 1.3.5
Facebook for WooCommerce: by Facebook – 1.8.5
Google Analytics Dashboard for WP (GADWP): by Alin Marcu – 5.3.1.1
Google XML Sitemaps: by Arne Brachhold – 4.0.9
GP Disable Entry Creation: by Richard Waw
David Smith – 1.0.2

Gravity Forms + Custom Post Types: by spivurno – 3.1.13
Gravity Forms User Registration Add-On: by rocketgenius – 3.9
Gravity Forms Zapier Add-on: by rocketgenius – 2.1
Import users from CSV with meta: by codection – 1.10.9.1
Loginizer: by Raj Kothari – 1.4.0
Max Mega Menu: by Tom Hemsley – 2.4.2
NewsPaper Flipbook: by flashmaniac – 1.10
Popup anything on click: by WP Online Support – 1.2
Popup Maker: by WP Popup Maker – 1.7.15
Product Tabs Manager for WooCommerce: by BeRocket – 1.0.9 – Not tested with the active version of WooCommerce
Protection against DDoS: by Aimbox – 1.5.1
Picnic Time Customer Profile Fields: by Benjamin Fox – 1.0
PicnicTime Freight Shipping: by Benjamin Fox – 1.0 – Not tested with the active version of WooCommerce
Picnic Time Multisite: by Benjamin Fox after Gustavo Straube – 0.5
Picnic Time Image Widget: by Benjamin Fox – 0.1
Picnic Time Newsletter Popup: by Benjamin Fox – 0.2
Picnic Time Promo Pricing: by Benjamin Fox – 0.1
Picnic Time order update from Salespad: by Benjamin Fox – 0.1
PW WooCommerce Bulk Edit: by Pimwick
LLC – 2.47

Redirection: by John Godley – 3.1.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2
Rocket.Chat LiveChat: by Marko Banu?i? – 1.0.0
Search By SKU - for Woocommerce: by Matthew Lawson – 0.6.1 – Not tested with the active version of WooCommerce
StopBadBots: by Bill Minozzi – 4.78
Theme Customisations: by Virtina – 1.0.0
TinyMCE Advanced: by Andrew Ozz – 4.6.7
TLS 1.2 Compatibility Test: by Stranger Studios – 1.0.1
Picnic Time stock import by sku tool: by Benjamin Fox – 0.1
WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 1.1.2
Custom Barcode generator: by Cartknitter – 1.0.0
WC Password Strength Settings: by Daniel Santoro – 2.0.1 – Not tested with the active version of WooCommerce
WooCommerce Bulk Editor: by realmag777 – 1.0.2
Woo Search Box: by Guaven Labs – 1.6.7
Woo Side Cart: by Benjamin Fox – 0.2.0
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 4.9
WooCommerce Additional Variation Images: by WooCommerce – 1.7.12 – 1.7.14 is available
Woocommerce Advanced Bulk Edit: by George Iron – 4.0.4 – Not tested with the active version of WooCommerce
WooCommerce Extended Coupon Features PRO: by Soft79 – 2.6.3
WooCommerce Extended Coupon Features: by Soft79 – 2.6.3
WooSwatches - Woocommerce Color or Image Variation Swatches: by woomatrix – 2.4.11
WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.2.8 – 1.4.1 is available – Not tested with the active version of WooCommerce
WooCommerce Custom Product Tabs Lite: by SkyVerge – 1.6.2 – Not tested with the active version of WooCommerce
WooCommerce Extra Product Sorting Options: by SkyVerge – 2.7.1
Woocommerce Featured Products by Category: by  – 0.1 – Not tested with the active version of WooCommerce
WooCommerce Authorize.Net CIM Gateway: by SkyVerge – 2.7.0 – 2.10.1 is available – Not tested with the active version of WooCommerce
Woocommerce Gift Wrapper: by Little Package – 2.1 – Not tested with the active version of WooCommerce
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.3 – Not tested with the active version of WooCommerce
WooCommerce Product Archive Customiser: by jameskoster – 1.0.5 – Not tested with the active version of WooCommerce
WooCommerce - List Products by Tags: by Remi Corson – 1.0 – Not tested with the active version of WooCommerce
WooCommerce Quantity Increment: by Automattic
WooThemes – 1.1.0 – Not tested with the active version of WooCommerce

WooCommerce Role Based Price: by Varun Sridharan – 3.2.4 – Not tested with the active version of WooCommerce
WooCommerce FedEx Shipping: by WooCommerce – 3.4.9 – 3.4.13 is available – Not tested with the active version of WooCommerce
WooCommerce Store Catalog PDF Download: by WooThemes – 1.0.7 – 1.0.15 is available – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.3.1 – 3.4.7 is available
WordPress Importer: by wordpressdotorg – 0.6.3
Yoast SEO: by Team Yoast – 7.3
WP All Export Pro: by Soflyy – 1.5.1
WP All Import Pro: by Soflyy – 4.5.0
WP File Manager: by mndpsingh287 – 2.7
WP Private Content Plus: by Rakhitha Nimesh – 1.20
Smush: by WPMU DEV – 2.7.9.1
WP All Import - ACF Add-On: by Soflyy – 3.1.5
WP All Import - WooCommerce Add-On Pro: by Soflyy – 2.3.8 – Not tested with the active version of WooCommerce
WPFront User Role Editor: by Syam Mohan – 2.14.1
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.4 – Not tested with the active version of WooCommerce

YITH Advanced Refund System for WooCommerce Premium: by YITHEMES – 1.0.5 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #28752 - /shop/
Cart: #28753 - /cart/
Checkout: #28754 - /checkout/
My account: #28755 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi Child
Version: 3.0.9.1500627305
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 3.0.98
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: Divi-child/woocommerce/checkout/form-checkout.php
Divi-child/woocommerce/checkout/form-shipping.php
Divi-child/woocommerce/checkout/thankyou.php
Divi-child/woocommerce/content-single-product.php
Divi-child/woocommerce/emails/admin-new-order.php
Divi-child/woocommerce/emails/customer-new-account.php
Divi-child/woocommerce/emails/customer-processing-order.php
Divi-child/woocommerce/emails/customer-reset-password.php
Divi-child/woocommerce/emails/email-order-details.php version 3.2.0 is out of date. The core version is 3.3.1
Divi-child/woocommerce/global/quantity-input.php version 3.2.0 is out of date. The core version is 3.3.0
Divi-child/woocommerce/myaccount/dashboard.php
Divi-child/woocommerce/myaccount/form-login.php version 3.2.0 is out of date. The core version is 3.3.0
Divi-child/woocommerce/myaccount/navigation.php
Divi-child/woocommerce/myaccount/view-order.php
Divi-child/woocommerce/order/order-details.php version 3.2.0 is out of date. The core version is 3.3.0
Divi-child/woocommerce/product-searchform.php version 2.5.0 is out of date. The core version is 3.3.0
Divi-child/woocommerce/single-product/add-to-cart/grouped.php version 3.0.7 is out of date. The core version is 3.3.0
Divi-child/woocommerce/single-product/add-to-cart/simple.php
Divi-child/woocommerce/single-product/add-to-cart/variable.php
Divi-child/woocommerce/single-product/product-attributes.php
Divi-child/woocommerce/single-product/stock.php
Divi-child/woocommerce/single-product-reviews.php

Outdated Templates: ?Learn how to update

### Store Catalog PDF Download ###

System Temp Directory: ( /tmp )
Upload Directory: Yes ( /nas/content/live/picnictime82/wp-content/uploads/woocommerce-store-catalog-pdf-download/ )
DOMDocument extension: Yes ( 20031129 )
GD Library: Yes
MBString: Yes
URL fopen: Yes
Template Overrides: 

### Authorize.Net CIM ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Off
    Plugin Author cusrev

    (@ivole)

    Can you please update our plugin to the version 3.45 and try sending a test email again?

    I haven’t heard from you for a week. For this reason, I’ll assume that you either not interested in this question/problem anymore or it has been resolved. If this is not the case, please let me know and I’ll be happy to help.

Viewing 9 replies - 16 through 24 (of 24 total)
  • The topic ‘Test mail feature not working.’ is closed to new replies.

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