test ok, mail sent but no received

  • Resolved faina09

    (@faina09)


    11 years, 7 months ago

    I have a problem, due to the provider (Aruba).
    The test mail is sent and receiver, the newsletter is flagged as sent but is never received by recipients. I tried using also an external SMTP (TeleTu) but the result is exactly the same.
    I would like the have a more detailed debug report to understand the problem (is the email rejected by smtp? and why the test mail is not?)

    https://www.ads-software.com/plugins/newsletter/

Viewing 5 replies - 1 through 5 (of 5 total)

  • Do you ever receive any e-mail from the site? (password reset, new user, etc.)??? If not, the problem is most likely this plugin…

    Thread Starter faina09

    (@faina09)

    Of course I receive ALL other emails, included the TEST mail from this plugin, but NOT the delivered newsletter. And the plugin says ‘mails send’

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, when you send a newsletter it is listed as “sending” with a couple of numbers (xx/yy). Then the newsletter should move to the sent status.

    Does it happen on your installation?

    Thread Starter faina09

    (@faina09)

    do you mean e.g. “sending 1/20” and then “sent 20 of 20”? Yes it happens.

    Plugin Author Stefano Lissa

    (@satollo)

    Yesm and no email is received? If you reach the 20/20 it means all email has been sent. Which is your provider? Have you asked them about mail delivery? May be you need to specify an SMTP.

Viewing 5 replies - 1 through 5 (of 5 total)
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