• Resolved Diversified Company

    (@clearviewcleanout)


    test111 shows in upper left corner of all pages since update to 4.8.2 and I can’t find it ANYWHERE within the code of the site.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Try:
    Flushing Managed host caches. Managed WP hosting often has special caches. If your host has a “Purge Varnish” or “Flush Memcache” tool, try that. You can ask your provider to flush memcache and Varnish for you if necessary.
    manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Seventeen.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your Dashboard’s Appearance page, use FTP/ SFTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme (Twenty Sixteen.). That will force your site to use it.
    – If above steps do not resolve the issue, try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the Manual Update directions first.

    Thread Starter Diversified Company

    (@clearviewcleanout)

    Thanks so much for the detailed response. This will be useful in the future, I’m sure. It appears this was in connection with the update to 4.8.2 which caused test111 to appear in our purchased theme from ThinkUpThemes.com. They also released an update, and installing that got rid of it. Comforting to see how quickly they react to conflicts with WP updates.

    Thanks again!!

    Moderator t-p

    (@t-p)

    You are welcome ??

Viewing 3 replies - 1 through 3 (of 3 total)
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