Tested and bought the Pro version

  • Removing my original 5* rating of this plugin. I was basically offered a 3 month extention on the paid version of this plugin if I left a 5 start review for the free version. Wrongly, I did that.

    I bought the Pro version and it just never worked, the response from support about the standard feature not working was “It was not designed to work that way” – That was about the email templates not working, the only part I bought the Pro version for.

    I was waiting a month for a fix to an issue, so I was patient. They kept telling me that they were looking into the issue, but I had a login tracker on my site, they had never even logged in, once I notified them of this, they logged in the next day and said it couldn’t be fixed.

    I requested a refund and weeks later it’s still “Processing”.

    So although my review isn’t specifically about the plugin itself, it’s about the ethics of the company and the poor support offered.

    Should have never trusted a developer who bribes you with an extention to the subscription in return for a 5* review.

    Found this plugin really helpful when customising various pages in my store.

    It’s very simple if you have have no coding knowledge.

    I decided to buy the Pro version so I could edit email templates too, this feature alone was worth the cost! It will be a key plugin to my store!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @walshie1987

    Thank you so much for this amazing review.

    We are grateful for your kind words and are pleased to know that our product has exceeded your expectations. Your feedback is greatly appreciated.

    Whenever you need any assistance, please reach out to us.

    Have a good day!

    Thank you!

    Hi @walshie1987

    We apologize for the inconvenience you faced.

    I think we have a miscommunication between us. There is no doubt you’re so patient during the support hour. We really appreciate your patience.

    Your CoDesigner Pro license was upgraded because of your positive feedback, and we extended it as a token of appreciation.

    Regarding the Email Template issue, there are specific design guidelines for our plugin that may not have been clear. Our support team tried to help you with that.

    Our aim is to make your experience with our plugins as smooth as possible. Please cooperate with us so we can assist you effectively.

    Feel free to reach out with any questions or concerns to our support.

    Thank you!

    Thread Starter walshie1987

    (@walshie1987)

    On the 24th October you said:

    “The team stated that you’ll get your refund shortly.”

    It’s now 27th Nov, still no refund?

Viewing 3 replies - 1 through 3 (of 3 total)
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