• Resolved leannet15

    (@leannet15)


    We have Hestia Pro as the theme on our site and we have just noticed that the home page has changed somewhat.

    Our background images on both About and Ribbon are not loading, and the testimonial images have also shrunk leaving lots of white space.

    I’m trying to log into ThemeIsle but it won’t recognise my log in details, or email address either.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @leannet15,

    If you are a premium user, but can’t login to your account, you can get in touch to us via the Pre-sales form here https://themeisle.com/contact/. Just make sure to mention that you are a premium user.

    Until then, to fix the issue with the testimonial images, you can add this code in Appearance > Customize > Additional CSS:

    .card-testimonial .card-avatar, .card-testimonial .card-avatar img {
    max-width: 500px !important;
    max-height: 500px !important;
    }

    For the image in the About section, I see the image is loading well https://vertis.d.pr/i/NbR5d5. Maybe you can share more details about the issue.

    And for the Ribbon section, I can’t see it on the site. Let me know if I’m missing something.

    Kind regards,

    Rodica

    Thread Starter leannet15

    (@leannet15)

    Hi

    Thank you for the response but this hasn’t changed anything. The testimonial images are still really small and both the ribbon and about us section should have colourful images behind the text – it’s like they have a black overlay for some reason.

    When adding the additional css, I noticed all of our previous CSS has been removed. I’m not sure why this is or how it has happened.

    The Pro account was purchased by the developer who built our site, and not directly by us but I have now purchased our own subscription and have raised a ticket.

    Hi,

    I saw your ticket in our support forum for premium users, so let’s continue there, as it’s easier to follow ??

    Thank you,

    Rodica

    Thread Starter leannet15

    (@leannet15)

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
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