Testimonials disappeard

  • Resolved Margriet

    (@margrietburorader)


    2 years, 11 months ago

    Hi,

    On my website I added a couple of testiminials which were displayed in different views.

    It is a multilingual website (WPML) build with the Divi theme.

    I just discovered that quite a few testimonials have disappeared! Weirdly enough, the total amount of testimonials and the total amount of published testimonials is 10, while I can only see 4 Dutch and 1 French testimonial are shown…

    The standard language of the website is Dutch.

    Many thanks!

    Margriet | Buro RaDer

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support beatrice12

    (@beatrice12)

    Hello @margrietburorader,

    Thank you for reaching out to us!

    When you set your site to be in dutch, you will only see the testimonials written in dutch. Please click on ” show all languages” to see all of the testimonials.

    If you still have this issue, it might be caused by a plugin or your theme.
    I recommend installing this plugin: https://www.ads-software.com/plugins/health-check/
    After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

    Go to its troubleshoot mode and only activate Strong Testimonials and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins.

    Please let me know how it goes and what you find!

    Warm regards,
    Beatrice.

    Thread Starter Margriet

    (@margrietburorader)

    Hi Beatrice,

    Many thanks for your reply. In the troubleshooting mode I can see the 10 testimonials which is already a relieve – I did not loose them completely!

    But when activiting WPML Multilingual CMS plugin I again only see 5 testimonials.

    No problems found…

    Kind regards,
    Margriet | Buro RaDer

    Plugin Support beatrice12

    (@beatrice12)

    Hello @margrietburorader,

    It is most probably that you see only the ones in the language you selected.

    Please see a screenshot here where you need to go and set ‘All languages’.

    Warm regards,
    Beatrice.

    Thread Starter Margriet

    (@margrietburorader)

    No it isn’t – I do know how to see all languages ??

    Kind regards,
    Margriet | Buro RaDer

    Thread Starter Margriet

    (@margrietburorader)

    Hi,

    The only thing I can imagine is that when switching from Polylang to WPML (before having started adding any French text) something went wrong and that 5 of the testimonials did maybe not have language information.

    Because I want to go forward with the website, I have copied the texts from the missing tutorials (visible in the troubleshooting mode) and am adding them again, which works.

    Many thanks anyway.

    Margriet

    Plugin Support beatrice12

    (@beatrice12)

    Hi @margrietburorader,

    I’m happy to hear that you managed to solve this! Thank you very much for letting us know! I’m very sorry for all of the trouble!

    Warm regards,
    Beatrice.

    I had the same issue with both testimonials and WPML plugin installed.

    I found the answer in the WPML support forum:
    https://wpml.org/forums/topic/posts-disappear-when-the-plugin-is-activated/

    The fix for me was to go to the WPML Support page, click the troubleshooting link, and then click the Set Language Information button.

Viewing 7 replies - 1 through 7 (of 7 total)
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