Testimonials not saving

  • Resolved nickpagz

    (@npagazani)


    6 years, 6 months ago

    First off, I’ve got to say this is a great plugin, thanks for the awesome work and keeping it up to date.

    Now my issue:
    I get instances where the plugin won’t save a testimonial left by a client when they use the form. They’ll email me and say they left it, but I don’t get a notification or see it in my list of testimonials.

    So I did a test.
    My form allows the user to upload a photo. They click on ‘choose file’, then click on the Submit button, or in my case “Add Testimonial”. The image starts to upload. I can see the % at the bottom of the screen, small – but its there. But if I navigate away from the page before the upload is complete, the testimonial doesn’t get saved.

    Is there a way around this? Like maybe show a pop-up message indicating “almost done” or similar, so the user will stay on the page until they get a confirmation message. Or is there another way?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Chris Dillon

    (@cdillon27)

    Thanks, I appreciate that.

    With the native HTML file upload, I cannot prevent the user from navigating away after they click submit. But I will add an overlay with a spinner or a message like “Please wait…” to encourage them to wait. I think this will solve 99% of the problem for you.

    When using the Ajax submit option, if they navigate away, I can interrupt with a simple popup asking “Are you sure?” (just like in the Customizer when you make a change but don’t publish it).

    Eventually, I plan to add a JavaScript file uploader that will (1) upload the file immediately instead of when they click submit, (2) show a progress bar so they know to wait and (3) show a thumbnail so they know it was successful.

    If you like the fancy uploader idea and want it right away, consider hiring a developer to build a custom form for you.

    Thread Starter nickpagz

    (@npagazani)

    Thanks Chris.

    I’ll be looking out for the update!

    Plugin Contributor Chris Dillon

    (@cdillon27)

    Version 2.31.5 has a simple spinner. No settings yet but there is a filter if you want to change the icon or replace it with a message. And I can help with custom CSS.

Viewing 3 replies - 1 through 3 (of 3 total)
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