Text for Radio Button options on the form are not being displayed

  • Resolved delaitec

    (@delaitec)


    1 year, 4 months ago

    In jetpack contact forms, when entering radio button options, the text for each option is not displayed.

    When inspecting the code, the texts are there, but they are not visible, I tried changing the color via css and it didn’t work.

    In other multiple choice options, the texts appear normally.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hello there – could you please post your page URL here where you have the contact page so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thread Starter delaitec

    (@delaitec)

    I’ll send it here, I couldn’t log in to send it using the link you asked for

    https://estanciadabarra.com.br/test/

    Thread Starter delaitec

    (@delaitec)

    But on this site. the buttons works fine.

    https://plug.site-coder.com/test-page/

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hey there – thanks for sharing the URL!

    Could you please try to switch the site’s theme from the current one to the Twenty Twenty-Two theme? It might be possible the theme is creating an issue here. Please let me know how it went! ??

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @delaitec

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter delaitec

    (@delaitec)

    Hello, the problem persists, I will make a new test today with your suggestion, and back here with a feedback.

    Thank you for you help

    Hi @delaitec,

    Thanks for the update, do let us know what you find out.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi?@delaitec,

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

    Thread Starter delaitec

    (@delaitec)

    This is very strange.

    The problem persists:
    https://estanciadabarra.com.br/test/

    I really don’t know what happened.

    Plugin Support Ajay Kumar Jain

    (@akumarjain)

    Hi @delaitec, I checked the page you shared and saw a 409 error message for https://estanciadabarra.com.br/site/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-forms/src/contact-form/js/accessible-form.js?minify=false&ver=1703289610 file in the browser console.

    There may be a conflict with a plugin or theme on your site. You can use the Health Check & Troubleshooting plugin to troubleshoot here. This is a tool that can be useful for debugging: https://wordpress.com/plugins/health-check/

    Once you’ve installed and activated the plugin, you can go to My Site → WP Admin → Tools → Site Health → Troubleshooting (tab) to start troubleshooting. This adds a new Troubleshooting Mode menu item to the toolbar at the top of the WP Admin screen. From there, you can enable and disable plugins and change the theme for your site without affecting what normal visitors to your site see while you troubleshoot.

    You can try to enable each plugin one at a time and try to replicate the issue after each attempt. Please see if a particular plugin or theme is causing the issue.

    Let us know how it goes.

Viewing 10 replies - 1 through 10 (of 10 total)
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