• Resolved photosbykev

    (@photosbykev)


    Hi,

    My website has been running NextGen for years at https://www.photosbykev.com but recently I’m getting two errors, I’m running latest version of NextGen free version.

    “Retrying in 30 seconds; host might be throttling” when trying to text watermark multiple images, say 10 or more.

    and secondly, if I try to text watermark a single image it goes through the dialogue boxes and says completed but the text watermark hasn’t been applied.

    The website has almost 9,000 wildlife and nature images managed by NextGen, to switch plugin now would be a nightmare so is there a fix for these issues? or what can I check to resolve the problems?

    best regards
    Kev Lewis

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Imagely

    (@imagely)

    @photosbykev – If watermarking was working as expected previously, what has changed since that time? This would be your best place to look for possible conflicts that may be causing watermarking to no longer work on your site.

    Thanks!

    – Cais.

    Thread Starter photosbykev

    (@photosbykev)

    Hi Cais,

    The host throttling issue was the first thing I noticed about 4 days ago when I tried to apply the text watermark to 10 images. To workaround it I added the watermark by selecting one image at a time. Today I noticed that the watermark wasn’t actually being applied to the images even though the operation appeared to complete successfully.

    I haven’t updated any plugins in the last two weeks so I’m at a loss to explain what is causing the throttling and watermarking issues.

    Regards
    Kev

    Plugin Contributor Imagely

    (@imagely)

    @photosbykev – Are you seeing the watermark if you click on the gallery image under Gallery > Manage Galleries to show a larger preview of the image?

    You may also need to clear the image cache under Gallery > Other Options > Miscellaneous as well.

    Thanks!

    – Cais.

    Thread Starter photosbykev

    (@photosbykev)

    Hi Cais,

    that’s where I noticed the problem so no the text watermark isn’t visible when viewing the large image under Gallery > Manage Gallery. It also doesn’t appear in the main website. These are the images where the text watermark started to fail https://www.photosbykev.com/wordpress/bat-echolocation/

    best regards
    Kev Lewis

    Plugin Contributor Imagely

    (@imagely)

    @photosbykev – Although I don’t recognize the Lightbox being employed on the site that could be a factor in the front-facing view although it should not affect the views under Gallery > Manage Gallery (unless it is overriding the default Lightbox view there).

    As you noted you have not changed anything on the site, have you checked to see if the web hosting service may have made any changes to your site that you may not be aware of?

    Unfortunately, since this was working previously it does point to something changing to stop it from working now.

    Thanks!

    – Cais.

    PS: I like the Lightbox library you are working with, which is it?

    • This reply was modified 7 years, 7 months ago by Imagely.
    Thread Starter photosbykev

    (@photosbykev)

    update: I’ve sorted the watermark (I think) somehow in the Gallery > Watermark settings the water had been set to use an image rather than text. It isn’t something I’ve done so maybe something changed in an update?

    The host throttling issue is still happening so any thoughts on that issue would be appreciated.

    Kev

    Thread Starter photosbykev

    (@photosbykev)

    I’m using the Justified Image Grid plug-in to manage the image display, very pleased with it and it’s extremely flexible.

    regards
    Kev

    Plugin Contributor Imagely

    (@imagely)

    @photosbykev – Throttling issues would more need to be dealt with the web host versus anything more we can do with the plugin. We provided the message as a possibly indicator and work to improve performance although the services you are receiving that could trigger this message is still mostly outside our scope of support.

    Thanks!

    – Cais.

Viewing 8 replies - 1 through 8 (of 8 total)
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