Textarea default height, and chatbot user name

  • Resolved wittywolk

    (@wittywolk)


    1 year, 2 months ago

    Hi,
    I found two problems.

    1. Default height for the textarea for the chatbot is 76px, but when user clicks on the textarea to write something it changes to 48px, which ends in bad looking shrinking of the element.

    2. If I set the user name for something different in the settings it only applies to the logged in users, the non logged in see “Guest” instead of what I wrote in the settings, which for me is a problem, because “Guest” isn’t in a language that I’m using on my site.

    • This topic was modified 1 year, 2 months ago by wittywolk.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Val Meow

    (@valwa)

    Hey @wittywolk ! ??

    By default, the chatbot’s text-area is set to 51px, and this unexpected shrinking behavior should not occur. Have you applied any custom styles, used a builder, or applied a theme that might be causing this issue inadvertently? We recommend disabling any such modifications temporarily to observe if this behavior changes. ??

    For information on changing the name of users who are not logged in, please refer to our documentation: Changing User Names for Non-Logged-In Users ??

    Thread Starter wittywolk

    (@wittywolk)

    Thanks for the reply @valwa

    Okay, so the guest name is done, works fine. Thank you.

    About the height; I’m using Oxygen Builder, and I didn’t apply any custom styles to the textarea. The height is applied with inline styling, so I guess it’s coming from the plugin.

    When I put the chatbot within a section or just within the body tag the default textarea height is 56px, and when I click to write it stays at 56px, but when I put the chatbot into a modal it starts at 84px, and when I either click at the textarea and start typing, or resize the browser window, it changes to 60px (which causes the shrinking). ??

    Thread Starter wittywolk

    (@wittywolk)

    I’ve added a window resize event after opening of a modal so the textarea will be 60px on the opening, weird that it’s different than it being outside of the modal anyway, but I guess this workaround is good enough.

    Thank you for your assist.

Viewing 3 replies - 1 through 3 (of 3 total)
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