Thank You Page Error

  • Resolved pureprimaldev

    (@pureprimaldev)


    3 years ago

    We are using Voluum for conversion tracking when we run various campaigns. They provide us with a tracking script and we’ve implemented that into the following plugin: “WooCommerce Conversion Tracking”. We’ve noticed when someone checks out that our thank you page is blank. We reached out to Voluum about this issue, they did look into it and determined the script contains an extra space in the code of the Thank You page. When we look at the script we’ve added to in the tracking plugin that extra space is not there.. so its only being added on the Thank You page somehow. They told me to reach out to you it looks like a glitch within the plugin. Please let me know if this is something you can assist with. I can share screenshots and such.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Saiful Islam

    (@saifislam01)

    Hi @pureprimaldev,

    It looks like there might have a conflict on your site. So, this will need to check if that is coming from any other plugin.

    Please make sure that you’ve already done the conflict test. If you haven’t yet, please follow the below procedures for testing purposes.

    • Please deactivate all plugins except the WooCommerce and WooCommerce Conversion Tracking.
    • Clear your site cache as well as the browser cache and try the process again.

      • If you are still having the problem, then kindly contact us through the website for further investigation.

      Regards!

    Plugin Support Saiful Islam

    (@saifislam01)

    Hi @pureprimaldev,

    Now, I’m closing this thread, but if you have any queries in the future, you can create another thread.

    Regards!

    Thread Starter pureprimaldev

    (@pureprimaldev)

    Hello,

    I’m still experiencing this issue after deactivating all plugins and placing test orders. What other steps should I take to get this resolved?

    Thanks!

    Plugin Support Saiful Islam

    (@saifislam01)

    Hi @pureprimaldev,

    Still, if you’re experiencing this issue, contact support through the official website for further assistance.

    Regards!

Viewing 4 replies - 1 through 4 (of 4 total)
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