Viewing 5 replies - 1 through 5 (of 5 total)
  • ptacraig

    (@ptacraig)

    Hi craigmische, I’m researching IDX providers… can you expand on why you cannot recommend Realtyna?
    thanks!

    Thread Starter craigmische

    (@craigmische)

    Before I respond, what brokerage or agent site are you working on?

    Plugin Author Realtyna

    (@realtyna)

    @craigmische

    As you left 5 star for us before editing it to 3 star, we didn’t notice that you are complaining and recommending to avoid us. We puzzled today with your 5 star ranking and negative comment.

    It seems, you are still using our software and you received support from our team in several cases.

    If still anything that we can improve, please let us know and we will be happy to help and solve the issue.

    Thanks

    Thread Starter craigmische

    (@craigmische)

    I am continuing to use the plugin for now. The reason is my MLS is making a change next year so as I already paid Realtyna it doesn’t make sense for me to make a change to a different provider right now as I will have to start from scratch early next year after my MLS joins a larger MLS. Here are the pros and cons as I see them and why I changed to my rating to 3 stars.

    Pros:
    1) An employee named Mark. He has been a good partner.
    2) The plugin can produce an aesthetically pleasing display of listings.
    3) If functioning properly, the cost is appealing if you plan to use WPL long term.

    Cons:
    1) Trust. I have found I can’t depend on the setup of the plugin. The most recent example is I found that query fields required to have listings imported that are commercial, multifamily or farmland was incorrect. No new listings had been imported for a few months. The query identified for those 3 categories was the residential identifier.
    2) Development speed. Because of Mark, I’d consider staying with WPL but it took 3 months to get up and running the first time and I won’t even likely have 2 weeks this time around. The person from Realtyna that commented on my change to 3 stars will likely state that the reason it took so long were my requests for changes but that was because a) there were a lot of needed changes and b) the turn around time was typically 24 hrs no matter how basic the request.
    3) Photos. Web-site speed is important regardless of the product. When WPL imports photos, it resizes them but only after the initial viewing of a listing by any user. The result is the first view of a listing will take anywhere from 15-45 seconds or not load at all resulting in a timeout error. I inquired about it more than once and was finally told there was a workaround but it’d cost $200.

    Plugin Author Realtyna

    (@realtyna)

    Craig,

    Thank you for your feedback,

    We will make sure that management of the support department knows about Mark’s efforts.

    About the the rest, we will inform the technical department and we will ask for their answer. soon you will hear from us and we hope to meet your satisfaction.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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