Thanks Page not refreshing

  • Hi,

    All of a sudden, the ‘Thanks Page’ for a new participant is not refreshing. This has been working fine for a few years, although we did have a glitch a few years ago and had to set ‘Use alternative session method’ in the advanced settings.

    details for the new participant are filled in on the sign up form and the Thanks message comes on screen. The email with the link goes out to the new participant. Then when the link to create another new participant is clicked, instead of the New participant sign up form, the Thanks message page comes back and the existing new participant gets sent another link.

    I have tried rolling back the plugin, but it isn’t helping, so it must be to do with the latest update to WordPress, or an update to another plugin.

    I will have to go through each plugin and deactivate, but I think i need to clear all the cookies and cache every time.

    Have you ever noticed this behavior and have you got any ideas how I can even start to identify the problem. It is fairly critical as today we sent out 9 links to the same participant not realising that was happening, just trying to clear the ‘Thank you’ page message.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author xnau webdesign

    (@xnau)

    First, check that you’re using the latest version of Participants Database.

    OK, so is it still necessary to use the “alternate php session method” setting? If not, unchecking that should solve your problem.

    I tried testing your scenario, and I was not able to duplicate the problem. I would suggest you look at the URL you are using for them to create a new record, make sure it does not contain the “sess” value. However, the plugin should not resend the email or display the previous record values even if you re-use the session value in the URL, so I’m not sure what is happening in your case.

    If there is anything that might be interfering, it would be another plugin that is using sessions.

    Thread Starter Karen Turner

    (@karen-turner)

    Hi Thank you for your reply.

    I am still experience a major problem and am completely stumped as to what to try next.

    The problem:
    On the sign up page I have the [pdb_signup] short code
    On the Thank you page I have the [pdb_signup_thanks] short code
    in the signup form settings I have set the sign up thanks page

    A link on the menu goes to the signup page and the submit takes you to the thanks page. A message with the access link gets sent and the thank you message is displayed

    ALL good.

    Then click link to signup page again for a new participant.
    The url says signup page, but the page displayed is the previous thank you page.
    Another email link goes out the same as the previous one, with corresponding messages to say a new participant has been added. If you click edit page, it is in fact the signup page, not the thank you page.

    Extremely bizarre

    I have:
    reinstalled WordPress 5.3.2
    Disabled all plugins
    Changed theme
    Rolled WordPress back to 5.2
    Rolled participants database back to 1.9.4

    updated WordPress back to 5.3.2
    updated participants database back to 1.9.5.5
    changed the permalinks and changed them back

    made new signup and thank you pages

    Can you think of any reason this could be happening. I have been using the participants database for maybe 3-4 years and it has been fine up until now. I haven’t changed anything that I can think of.

    It would seem that the signup somehow not resetting the submit button.

    Any ideas would be gratefully appreciated.

    Thank you

    Plugin Author xnau webdesign

    (@xnau)

    Are you using a caching plugin? You should disable page caching on the signup and thanks pages.

Viewing 3 replies - 1 through 3 (of 3 total)
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