Thankyou page tooop quick

  • Our charity have used QEM for several years very happily but recently we have been getting multiple cases of duplicate bookings. We take bookings for boat trips and the people booking are often of retirement age and may not be very computer or internet literate.

    We think part of the problem is the fact that when customers book, the ‘thank you’ message only flashes on the screen for a few seconds which is too fast to read before the screen goes to PayPal.

    We think that this causes confusion because customers think that they are being asked to pay before they have had a proper chance to read the ‘thank you’ screen which confirms that they have successfully booked. Customers therefore repeat the booking.

    Is it possible to either pause the ‘thank you’ message for longer so it can be read? Or, ideally, can the ‘thank you’ message be displayed until such time as the customer clicks either a button to “proceed to payment” or else an alternative button to “pay using a voucher”?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 31 through 36 (of 36 total)
  • Plugin Author Alan Fuller

    (@alanfuller)

    :

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install and activate “Health Check”: https://www.ads-software.com/plugins/health-check/
    It will add some additional features under the menu item under Tools > Site Health.
    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/

    Thread Starter rockingh

    (@rockingh)

    You’re a genius!!!!!!!

    We already had health check but didn’t really know how to fully use it. Enabled troubleshooting mode and IT WORKED correctly! Enabled all plugins and it still worked. Changed theme to our theme Customizr and it failed. Tried 2023 and 2022, it worked. BUT, 2021, 2017 and older failed????
    So, its obviously a compatibility failure.
    Have you any idea of what it could be as we would still like to use the old theme? We can change but would rather not?

    Anyway now we know the cause we can relax (as can you!!).

    We will rate you 5 stars again as we really appreciate your time and work helping our charity.

    Plugin Author Alan Fuller

    (@alanfuller)

    OK where can I get a copy of ‘Customizr’ theme to test with?
    (i’ll try with 2017 see if I can break it)

    • This reply was modified 1 year, 2 months ago by Alan Fuller.
    Thread Starter rockingh

    (@rockingh)

    Customizr is in normal library. I just tried on the live site to confirm my theory, changed theme to 2023 worked but 2017 and customizr didn’t?
    Thanks

    Plugin Author Alan Fuller

    (@alanfuller)

    OK latest release should in theory be good with all themes

    Thread Starter rockingh

    (@rockingh)

    Yessss!!!, thats perfect and many thanks again.

Viewing 6 replies - 31 through 36 (of 36 total)
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