The backup freezes at 93% after Update

  • Resolved kerschi13

    (@kerschi13)


    2 years, 4 months ago

    Hello,
    after the update today 2022-10-28, the backup freezes at 93%. All Plugins are up to date!

    I also have no more information from the plugin about the Error.
    Can I support you with Information that can help you? Only: SOMETHING WENT WRONG…

    Screenshot

    Thank you for the Help
    Best
    Georg

    • This topic was modified 2 years, 4 months ago by kerschi13.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @kerschi13 ,

    Thanks for reaching out.

    May we know, if the plugin generates the backup log?

    If it is, could you please, send us the backup log file, so we can analyze the issue?

    You can download the mentioned log file following the article below.

    How to Download the Backup Log File

    You can use https://wetransfer.com/ to send the file to us (the Get a Link option).

    Click here – https://prnt.sc/174oX-9Hspki
    Choose the Get Transfer Link option and then place the link here – https://prnt.sc/_lQH0Rh20sme

    In case you don’t have access to your dashboard, you can download it using an FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

    Thanks,

    BackupGuard Team

Viewing 1 replies (of 1 total)
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