The button doesn′t work

Hey Javier,

While I’m not aware of any direct browser conflicts with the subscribe button, I’d be happy to see if I can test it a bit on my end as well. Would you be able to provide me with a link to your site, as well as what specific browsers (and versions, if possible) your users are reporting having issues clicking the subscribe button with?

Hello,

Thank′s for your answer. Is a bit strange because sometimes in my browser works, but sometimes not. Yesterday I tested in other PC and doesn′t work.

My users reporting issues with chrome (most of them), but with Mozilla and Internet Explorer too. Sorry but i don′t know the version.

My blog is https://www.siempreconalgoenlacabeza.com.

Thanks a lot. This pluging is very important for my bussines

Regards,
Javier

jagarcia, I posted in another thread about the same issue just a few minutes ago.

I had the same problem but, while it seems that the subscribe button isn’t working I did actually get the confirmation email. It seems that the fields remain filled and the subscribe button ‘does nothing’ even though it actually has entered the info on your list and sent out the confirmation email.This is what I was told by support this morning. Hope it helps.

To clarify a bit, the signup form that is on your website won’t refresh once a user has hit the subscribe button, so the email address and name information will display until the page is reloaded or it is cleared manually. That being said, the form is working but it appears that there may be some conflicts caused by the code of the site that is not allowing the signup confirmation page to appear as it should.
We offer the signup form code as a kind of ‘as-is’ option for our users. Once we release the code, it’s difficult for us to influence how that is going to work in all environments (we do test it thoroughly, however, to verify function across as many major browsers/environments as possible). The code and it’s styles may need to be tweaked a bit to fit with the existing site and code. We can work to correct any endemic or ongoing issues with the form itself , but we are unable to account for every site’s proprietary needs. That being said, once the signup form code is placed within your site’s environment, there are several variables that come into play that can effect the form’s look and function that may need to be investigated a bit further. Your web designer or developer would be the best contact for that kind of help.

Hey all,

@rlharding, can you clarify whether the issues you were seeing were while using the MailChimp embed code or when using the MailChimp WordPress plugin? I noticed in your reply in the other thread that you mentioned having just installed the plugin, so just looking to clarify the scope of the issue that you’re seeing.

@jagarcia In testing in Chrome, FF, IE10, and IE9, I was able to successfully enter an email address into the form and submit the form. After each submission, I successfully saw the success message on the page, as well as received an opt-in confirmation email, so unfortunately I wasn’t able to replicate the behavior on my end.

So that we can test a bit further, can you provide us a bit more information with how you’re testing and what you’re seeing? For example, when testing, are you clicking the submit button or hitting the enter key after inputting your email address? Also, are there any active plugins on the browsers that you’ve been testing with which they all share? When you submit the form, can you confirm whether you’re receiving the opt-in confirmation email in your email address’s inbox? Is the issue moreso that you’re not seeing the success message appear each time you submit an email address?

Look forward to hearing back!

Hi mc_tak,
the issues were while using the embedded code.

I thought I had issues with the plugin as well but they cleared up when I figured out I needed to stay logged on to mailchimp within the plugin for the subscriptions to actually register..

Thanks for the reply and clarification! To avoid any confusion, the embed code form and plugin form operate a bit differently on the back-end, so we’ll want to avoid mixing up issues between the two too much, since there’s a lot of different factors that can play uniquely into both types of forms.

For your latter comments, glad to hear you were able to resolve the issues with the plugin form. And yep yep, the plugin will have to remain connected to the MailChimp account that you’d like your forms to be tied to in order for the list subscriptions to go through successfully, as that connection is vital for the workings of the plugin.

If you have any additional questions or concerns, please let us know!

-tk

Hello,

In last days the plugin works right. I reinstalled yhe plugung and I think that works ok.

If i have problems again i come back to this forum.

Thanks a lot,
Javier

Awesome, glad to hear. Please do!

-tk

Hi there,

I am having trouble with the plugin. When the email and name are entered, then the subscribe button is clicked, nothing happens. The button doesn’t confirm that subscription has been accepted when clicked on, but the email will arrive confirming subscription.

I tried this with the following web browsers:
CHROME Version 30.0.1599.101 m
AND INTERNET EXPLORER 10.0.9200.16721
AND MOZILLA ANDROID MOBILE
AND CHROME ANDROID MOBILE

I tried logging in and out of the plugin and deleting plugin and re-installing with no success.

If you can help me resolve this, that would be great ?? Thank you!

Hey Tara,

Thanks for posting. Would you be able to post a link to your site with the active plugin form so that I can try and replicate the behavior on my end?