The button Get Tickets isn’t clickable

  • Resolved christinalifecoach7

    (@christinalifecoach7)


    2 years, 3 months ago

    I have configured stripe and paypal and also installed both of the 2 plugins (event calendar and tickets) but the “Get Tickets” button isn’t clickable but also even the “+” and “-” buttons aren’t clickable. Please help me to solve my issue. It’s urgent because of the seminar that is very close.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @christinalifecoach7

    Glad you reached out.

    I can see what you mean when I visit the site.

    I can see an error with code minification with the browser’s inspect tool.

    A performance plugin that caches or minifies may affect site functionality, and since the plugins make use of caching you don’t have to take any extra steps.

    Please see if this helps, exclude /event and /events URLs from being cached, and exclude or disable any minification that includes the Events Calendar plugin files. For more details, visit this Caching Guide.

    The above guide also has links to popular caching plugins with the Events Calendar, and there’s a Caching Basics guide listing folders to exclude.

    If that doesn’t do the trick, you’ll want to run a conflict test to narrow down the cause of the problem. Here is a guide to follow see if a pager builder, theme or plugin are the issue:?https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/#look-for-solution

    Thanks
    Rob

    Thread Starter christinalifecoach7

    (@christinalifecoach7)

    I have installed one of the plugins you recommended me. The “LiteSpeed Cache” and followed all the steps from here: https://theeventscalendar.com/knowledgebase/k/litespeed-cache/ but still my problem isn’t fixed. What else can I do?

    The page I need help is this: https://christinasocratous.com/event/personal-development-seminar/?preview=true

    Thread Starter christinalifecoach7

    (@christinalifecoach7)

    There was an issue with the page optimize plugin.

    I solved my problem, everything works fine now.

    Thanks.

    Plugin Support Abz

    (@abzlevelup)

    Hi @christinalifecoach7, awesome that’s good to know that you were able to solve the issue you’re having. Yes, there are certain configurations with caching and optimization plugins. We also have different knowledge base articles that should be able to help you out.

    See the articles here about caching and performance:
    https://theeventscalendar.com/knowledgebase/knowledgebase-tag/caching/

    Nice. I’d be closing this ticket for now. Please do not hesitate to bump a new ticket on our way and we’d be glad to help you out.

    Best,
    Abz

Viewing 4 replies - 1 through 4 (of 4 total)
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