The button “NEXT” doesn’t show and date picker doesn’t work

Hi @manuarmand

I hope you’re well today!

Is this site cached in any way or does it have some kind of asset (JS) optimization active? If yes, this may be the cause of the issue, though it also may be related to some other JS conflict.

To start with, I’d suggest checking these two options of form on form’s “Behavior” settings page in “Rendering” section:

– “Prevent page caching on form pages” – if it’s not enabled yet, enable it, save the form and check if it solves the issue

– if it’s already enabled but it doesn’t help, try setting the “Load form using AJAX” option to opposite as it currently is (if it’s disabled – enable it; if it’s enabled – disable it) and check if that changes anything.

Let us know about the outcome, please.

Kind regards,
Adam

Tks for your answer.

I have already contacted the cache plugin developper : The non-cached page has the same issue:?https://www.taxi-sante.fr/?NC

If I desactivate Ajax, the form doesn’t show at all

If I prevent from cash, I have the same issue.

Tks for your help

I have made a new test. I delete all cache of my browser > I go to the website > no button and no date picker > I click on the menu to go to another page > button and date picker ok.

Note : The Forminator form is on all the pages.

Tks for your kind help

Hi @manuarmand

Thank you for response and additional information!

I tested this again and I can confirm that it works the same for me:

– if I just enter the page directly – the issue is there
– if I navigate to another page – the form shows correctly
– even if I then get back (by link or browser “back” button) to previous page, it now works there

I admit this is strange. It looks almost like for some reason initially some JS scripts were not loaded or executed properly – which is unexpected.

However, it’s also not impossible. I asked you previously if you are using some sort of JS optimization tools on site but now I noticed also that you’re using DIVI so could you check following options in “Divi -> Theme Options -> Performace”?:

1. Defer jQuery and jQuery Migrate

If it’s enabled see if it also has “Defer Additional Third Party Scripts” option enabled – if so, try disabling it.

If it’s enabled but doesn’t have “Defer Additional Third Party Scripts” option enabled – disable entire “Defer jQuery and JQuery Migrate” option.

Clear all caches (including clicking “Clear” option next to “Static CSS File Generation” on “Divi -> Theme Options -> Builder -> Advanced” page) and check if the issue is still happening.

If it does, then

2. “Dynamic JavaScript Libraries” – try temporarily disabling that option and se if it helps

3. and if still nothing – try disabling the “Dynamic Module Framework” option all together

—

If step 1 solves the issue, it would be recommended to keep it set that way.

If step 2 doesn’t solve it but any of steps 2 or 3 does, we’ll look into it closer to see if we can somehow mitigate it other ways (but this will need to be checked by our developers).

Best regards,
Adam

Thank you so much Adam for all your advice. I had already tried to modify Divi’s performance options but without success.
So I tried again, following your instructions to the letter.
Unfortunately, the problem persists.
Perhaps we can continue this conversation privately so that I can give you access to the website?

Once we’ve solved the problem, we’ll post a summary on this forum.

Thank you for your time.

Hi @manuarmand

Please email us at: [email protected]
Subject: ATTN: WPMU DEV support – wp.org

Please send:
– Link back to this thread for reference (https://www.ads-software.com/support/topic/the-button-next-doesnt-show-and-date-picker-doesnt-work/)

Kind Regards,
Kris

Hi,

Yesterday I have clear one more time the static files of Divi and I think forminator is working now.

Can you make a test on your side and tell me ?

Tks

Hi @manuarmand

Thank you for response!

I just check and yes – it seems to be working fine for me too now! I went through steps back and forth and didn’t spot any more issues there.

Best regards,
Adam

Thank you for your great support as always.
Have a nice day.

• This reply was modified 1 year, 4 months ago by manuarmand.