The cart retention is not working

Hi,

I tried the plugin in two different ecommerce, and it is not working in either of them. Also, when I do the email sending tests, it tells me that it was sent successfully, but nothing arrives in my email (not even in the spam tray).

I hope your help,
Thanks.

Hello @axeljz,

Thank you for choosing our product and writing in!

If the abandoned orders are not getting captured, WP Cron is probably disabled on your website, and you will need to activate it to capture the abandoned orders.

Read more: Abandoned Orders Not Capturing

If the abandoned orders are captured, but the emails are not going through, you will need to configure SMTP to resolve the issue.

Read more: Cart Recovery Emails not Sending

Hope this helps.

Have a great day ahead.

Hello Mahdi,

Thanks for your reply.
I added the code to enable the CRON, but it’s still not taking data. The rest of the events on the website work perfectly, so it makes one doubt if it is the CRON.

On the other hand, I will ignore the SMTP because it also works perfectly with other plugins, so there are sending and receiving emails.

Is there any other way to fix it?

Thank you for your time and your attention. All the best.

Hello @axeljz,

Thank you for your reply. It’s Mario taking over your ticket.

These are usually the cause of these issues most of the time.

Can you please configure SMTP and see if that helps?

Hello,

I am having the same problem – after looking through your resource above (Abandoned Orders Not Capturing) it says that the plugin runs the job – ‘cartflows_ca_update_order_status_action’

After looking through my crons and the action scheduler, this job does not exist which would explain why the user email is not being captured at the moment.

Any help on this would be greatly appreciated – all other jobs + crons are working fine for me so this is definitely isolated to the Cart Abandonment plugin.

Many thanks for your time and help!

Hello @masidus,

Where did you check for the ‘cartflows_ca_update_order_status_action’ CRON job? are you using any plugins to list running CRON jobs?

Hi Sravan,

Thank you for your swift reply.

We checked using ‘WP Crontrol’ however I seemed to have fixed the issue.

– Make a backup of the ‘WooCommerce Cart Abandonment Recovery’ settings which you can refer to later – EG staging site, or as simple as copying your emails out and taking screenshots of settings
– Go into ‘WooCommerce Cart Abandonment Recovery’ > Settings > Plugin Settings (bottom heading) > Tick/Check ‘Delete Plugin Data’
– Deactivate and delete the plugin (MAKE SURE YOU HAVE BACKED EVERYTHING UP!)
– Reinstall plugin + configure settings

This added the cron job back in and the service is working fine now – no idea why this happened! Resetting the plugin using the steps above worked perfectly.

Hopefully this will help others in future, many thanks for your time!

Hello @masidus,

Glad that you were able to resolve the issue.

There can be many reasons for that issue. It might be possible that the CRON job was not registered properly at first and installed properly on reinstallation. Or there might be some permission issue from the server side.

However, thanks for sharing the information on how you resolved it. It will surely help others.

Best Regards.