The code provided does not match the

  • Resolved usearchme

    (@usearchme)


    4 years, 3 months ago

    Hello

    Every time i enter the code it fails is was working before, I moved my site to a new server the server time is an hour behind my UK time, I am confused what am I supposed to do ? i cant change the server time!!

    The code provided does not match the expected value. Please verify that the time on your authenticator device is correct and that this server’s time is correct.

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @usearchme, thanks for seeking out our help on this issue.

    I’m happy to provide you instructions on how to get back in.??

    If you need immediate site access, please use FTP/SFTP — or any file manager your web host provides via their administration panel.?Look inside the /wp-content/plugins/ directory and rename the wordfence directory. You should be able to login with just your username and password then.

    Once you have logged in to your WordPress admin, you can name the folder back again and remove 2FA and set it up again.

    If you would like us to have a look at your Wordfence diagnostics report to ensure there are no problems with the server clock time, there will be a SEND REPORT BY EMAIL button at the top of Wordfence > Tools > Diagnostics. Enter wftest [at] wordfence [dot] com as the email and @usearchme as the forum username please.

    Once you have emailed me the diagnostics report can you reply here to let me know that it has been sent. This is important in the unlikely event that your installation of WordPress is having an issue with sending mail.

    Thanks,

    Peter.

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