The custom links with id class are not working on the ElementsKit?Header?Menu.

  • Resolved gabrielvespertino

    (@gabrielvespertino)


    2 months, 4 weeks ago

    For some reason, when I call any custom link with an ID class, the page doesn’t scroll down to it, and the menu link appears active (only in the ElementsKit Nav Menu, i tried adding it to any header button, and it worked). It’s the first time this has happened. We tried disabling the cache, switching to the default theme, disabling all plugins, and leaving only Elementor and ElementsKit active.
    This issue only occurs with our old websites when updating them…

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi gabrielvespertino,?

    Thank you for reaching out to us.

    I noticed a related ticket in the Wpmet Support Desk addressing this query. Based on my initial check, the issue seems specific to your environment. I’m currently investigating further and will provide updates in the support thread as I progress.

    We appreciate your patience and understanding as we work to resolve this for you.

    Regards.

    Hi @tusherikbal,

    He is definitely not alone with the issue. I am experiencing the same issue.
    Custom links to an ID class alone (e.g. #about) stopped working, while custom links with a ‘full’ URL including an ID class (e.g. https://example.org/#about) still work.

    Edit: I am having 2 websites impacted by this issue.

    • This reply was modified 2 months, 3 weeks ago by a492652.

    Hi a492652,

    Thanks for reaching out to us. The issue is from ‘Enable one page’ controller enabled (screenshot). Disable it from the ElementsKit NAV Menu, and the issue will resolve.

    Regards.

    Hi @tusherikbal ,

    That solved it, thanks!

    Plugin Support Reedwanul Haque

    (@reedwanul)

    Dear @a492652,

    Glad to hear that your problem has been solved.

    If you’re satisfied with the plugin and our support team, we’d greatly appreciate it if you could leave us a 5-star review on www.ads-software.com!

    Please navigate to the Review link from the sidebar then click the Add your own review link to put your review.

    We’re working so hard to make this plugin more and more useful to our valuable users like you and a 5-star will really help us to grow on the market.

    Best Regards,
    Reju

Viewing 5 replies - 1 through 5 (of 5 total)
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