The customer does not receive an email

  • Resolved viccvanco

    (@viccvanco)


    4 years, 1 month ago

    Hello,

    When a customer places an order he does not receive an email. However, the administrator (us) does receive an email notification of the order.

    I looked in Woocommerce > Settings > Email and the notifications are well configured.

    The site is on a vps debian 10 with ufw firewall.

    We have the WP Mail SMTP plugin and it is well configured (I receive test emails).

    Thanks for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    The first thing to do is to make sure that emails are correctly triggered in WordPress / WooCommerce. To do this, please install the https://www.ads-software.com/plugins/email-log/ plugin and place a test order. As soon as the order has been placed, you should see a log of all the emails that were triggered in a new admin menu item under **Email Log > View Logs**.

    If your order notification email shows up there, but not in your inbox, you would need to get in touch with your website hosting provider for more support on this. The reason for this is that, from a WordPress / WooCommerce perspective, everything is working – but emails could be blocked from sending by your hosting server. The reasons *why* it’s blocked varies, but common ones include:

    * Blacklisted IPs
    * Server Firewalls
    * Automatic filtering of emails that bypasses the spam folder

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @viccvanco

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
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