The dashboard is inaccessible

  • Resolved moewang

    (@moewang)


    5 years, 3 months ago

    One day I used this plugin normally, suddenly the site dashboard could not get in, suggesting that the site is experiencing technical problems, please check your administrator email. After I checked all the plugins, I found out that it was a problem with the Jetpack plugin. I have to admit that this is a very good plugin, but this problem has been bothering me for a long time. I tried to download the latest version of this plugin from www.ads-software.com and then manually reinstall it. There was no problem in the background at first, but the same problem occurred in a while, and deleting the Jetpack plugin would solve the problem. I am using wordpress 5.2.2, Windows server 2019/iis10, PHP7.3 is not thread safe(Because it affects the normal use of the site, I temporarily disabled the plugin. Right, in fact, when there is a technical problem, although the webpage can’t enter, the wordpress app can be used normally.).
    Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 16 through 18 (of 18 total)
  • Thread Starter moewang

    (@moewang)

    Ok. In order to facilitate the check, do I need to re-recover the fault? Just reinstall the plug-in and open it. After the same time, the same problem will occur, and then the debug display will be opened.

    Plugin Support KokkieH

    (@kokkieh)

    For now just open a ticket at https://jetpack.com/contact-support/?rel=support as James asked above, and include a link to this thread. Then we can continue troubleshooting it there.

    To submit a ticket you just need to be logged into your WordPress.com account. Jetpack doesn’t have to be active on the site that’s having the problem to submit a support ticket regarding the site.

    Plugin Contributor James Huff

    (@macmanx)

    I see you’re reached out to us via email, thanks!

    We’ll follow-up there as soon as we can. ??

Viewing 3 replies - 16 through 18 (of 18 total)
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