The Database Update complete notification won’t close

Hi @bliss7

The latest Woocommerce database update notification will not close after the process is complete, even after clicking the Dismiss button again and again. This issue is in Firefox at least. Not sure about Chrome.

From what I understand, you’re experiencing an issue where the database upgrade complete notification isn’t closing, despite numerous attempts to dismiss it. This issue seems to be occurring on Firefox, and it’s unclear if it’s happening on Chrome as well.

Let’s try a few things to solve this:

1. Clear your browser cache: Your browser cache could be causing this problem. Clearing it and refreshing the page might just dismiss the notification.
2. Update your browser: Make sure your Firefox browser is up-to-date. If it’s not, go ahead and update it, then see if the problem persists.
3. Try a different browser: If the issue remains, check if it happens in other browsers, such as Chrome or Safari.
4. Check for plugin conflicts: Sometimes, other plugins can interfere with WooCommerce. Try temporarily deactivating other plugins to see if that resolves the issue. If it does, reactivate your plugins one by one to find out which one might be causing the conflict. Here’s a handy guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts.

If none of these steps work, could you please share your site’s System Status with us? It will give us a better understanding of your site’s setup and help us identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Also, if there are any fatal error logs, please share those with us as well. You can find them under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

@bisratlearn

I’m just reporting on a bug to you guys, so maybe you can fix this in another update soon. I don’t think sharing my particular System’s Status would be helpful, as you yourself indicated that this is indeed a widespread issue with Firefox at least. The Dismiss button on the Notice is simply not working, and that’s all for this problem. I hope the Woocommerce team can take note of this problem and issue an update that resolves this problem.

Hello @bliss7,

I’m not able to reproduce the issue on Firefox. To get a better understanding of your website’s configuration, please attach the information requested above.

For example, the version of WooCommerce you’re using can help us determine if you’re encountering a bug that we’ve already addressed, like this one which seems similar to what you’re describing. :?)

Look forward to hearing back from you.