The form just keep spinning

  • Resolved gbasterra

    (@gbasterra)


    1 year, 1 month ago

    Hello,

    When you click the submit button, the form just keep spinning.

    The console shows this issue:

    Response { type: "basic", url: "https://dev.faesfarma.com/wp-json/contact-form-7/v1/contact-forms/576/feedback", redirected: false, status: 500, ok: false, statusText: "Internal Server Error", headers: Headers(13), body: ReadableStream, bodyUsed: false }
    ?
    body: ReadableStream { locked: false }
    ?
    bodyUsed: false
    ?
    headers: Headers(13) { "access-control-allow-headers" → "Authorization, X-WP-Nonce, Content-Disposition, Content-MD5, Content-Type", "access-control-expose-headers" → "X-WP-Total, X-WP-TotalPages, Link", "cache-control" → "no-cache, must-revalidate, max-age=0", … }
    ?
    ok: false
    ?
    redirected: false
    ?
    status: 500
    ?
    statusText: "Internal Server Error"
    ?
    type: "basic"
    ?
    url: "https://dev.faesfarma.com/wp-json/contact-form-7/v1/contact-forms/576/feedback"
    ?
    : ResponsePrototype { clone: clone(), arrayBuffer: arrayBuffer(), blob: blob(), … }
    index.js:1:7071

    Thanks in advance.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    Where can we see the website in question?

    Thread Starter gbasterra

    (@gbasterra)

    Hello Takayuki,

    Thank you for your quick reply. It′s a development site and you will have to include a IP in the host file of your computer:

    XXX.XXX.XXX.XXX dev.faesfarma.com

    Feel free to send me a message to my personal email [ email deleted, please do not post that here again ] and I send you the IP so you can see the site.

    Thank you very much

    Kind regards

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Please do not post your email address. Plugin developers are under no obligation to email anyone and I know this developer does not want to do that ever.

    If you can’t share the site that’s fine but please do not ask this developer to contact you via email again.

    Thread Starter gbasterra

    (@gbasterra)

    Dear Takayuki,

    You can test the form in thi URL:

    https://dev.faesfarma.com/en/lines-of-business/international/finished-products/

    Thank you very much.

    Guillermo

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter gbasterra

    (@gbasterra)

    Hello,

    Is a custom made theme. These are the plugins are used: Advanced Custom Fields PRO, Anti-Malware Security and Brute-Force Firewall, Anti-Spam by CleanTalk, Broken Link Checker, CMS Tree Page View, Contact Form 7 Extension For Mailchimp, Contact Form DB, Disable Gutenberg, Duplicator Pro, GDPR Cookie Consent, Header and Footer Scripts, Honeypot for Contact Form 7, MaxButtons, Minimal Coming Soon & Maintenance Mode, PRyC WP: TinyMCE more buttons, Redirection, UpdraftPlus – Backup/Restore, Wordfence Security, WP Mail Logging, WP Mail SMTP, WPCode Lite, WPML Multilingual CMS,Yoast SEO

    Thank you!

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7, Wordfence Security, WP Mail SMTP and Yoast SEO, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter gbasterra

    (@gbasterra)

    Hello Takayuki,

    The problem was caused by the plugin Contact Form DB.

    Deactivating this plugin, Contact Form 7 works fine.

    Thank you for your support.

Viewing 8 replies - 1 through 8 (of 8 total)
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