The free version is useless

  • I intalled this plugin and I can say the free version is useless. When Im not online on the plugin page, no one can send offline messages to me or my email.

    Even when Im online on the plugin page via wp-admin, the chrome doesnt recognize chat box and a ring.wmv file appears to download by Internet download manager. I couldnt believe a plugin like this.
    Eventually ; I couldnt use this plugins any feature…

    Note: I tried it on <[ link redacted, please do not post links in reviews ]

    Please add some useful features to free version. This can also increase your premium sales. Imagine that other plugins are gives useful free versions and they get more sale than expected..

Viewing 1 replies (of 1 total)
  • Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi there Yiggory
    I’m sorry you feel that the free version is not what you expected.

    Please note that the free version allows you to chat to website visitors, in an unrestricted way. Is this not the very heart of the concept of a live chat support system? How then, may I ask, do you feel that the plugin is “useless”?

    Were you perhaps experiencing issues that caused the live chat box not to work or show on your site? If yes, please also note that I cannot find a support ticket associated with your username either, in future, please consider leaving a support request before posting a one star review that seriously affects our average ranking, especially if the issue could stem from something outside of our control.

    With regards to the wav file being downloaded, this is most likely due to the fact that you are using a Google Chrome extension to handle downloads.

    With regards to your comment about adding useful features to the free version, the following features are included by default:

    View any live chats you may have missed
    Desktop Notifications when receiving new live chats
    Comprehensive list of live chat options
    Ban visitors from chatting to you based on IP Address
    Users can drag the live chat box around their page
    Allow the live chat box to automatically pop up
    Limit the live chat box to only show to registered users
    Select whether Name and Email is required when users initiate a chat
    Enable/Disable the chat box on mobile devices
    Enable/Disable the sound when a new live chat message is received
    Change the colors of the live chat box
    Fully responsive admin chat dashboard
    Compatible with all caching plugins (live chat window loaded via Ajax)
    Set the starting position of your chat box
    No advertising or links
    No “Powered by” links on the live chat window
    No monthly live chat subscriptions needed

    Looking forward to your response.

Viewing 1 replies (of 1 total)
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