the gateway is unclickable in my checkout (i.e. can’t add credit card info

  • Resolved MarieEatman

    (@marieeatman)


    4 years, 7 months ago

    The gateway is unclickable in my checkout (i.e. can’t add credit card info to complete at checkout. I even tried uninstalling and reinstalling the plugin.

    And sometimes the message says “currently unavailable. Please try a different payment method.

    • This topic was modified 4 years, 7 months ago by MarieEatman.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey?@marieeatman,

    Thanks for writing to us about our plugin! I apologize for the delay in getting back to you. I’m sorry to hear that the plugin isn’t working as expected. I am happy to help out here. ??

    I suspect that there may be an issue with the Braintree account configuration. As a next step, would you please head to WooCommerce > Settings > Payments > Braintree (PayPal) and set the “Debug Mode” setting to “Save to Log”?

    This will tell our plugin to start logging requests on your server and any script error messages in the browser’s console. As such, please let me know once you have this in place so I can take another look at your site and check the browser’s console for any error messages.

    Thanks,
    Tamara

    Hey @marieeatman,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara ??

    Thread Starter MarieEatman

    (@marieeatman)

    @tamarazuk yes it is resolved, thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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