The given client credentials were not valid.

  • Resolved mikeexx

    (@mikeexx)


    1 month, 2 weeks ago

    Hello,
    I’m sure that I used the correct API keys on the Credentials fields from FedEx. I’m using Production Keys and REST API Type. However, your plugin says my credentials are not valid. Can you please let me why this happens?

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support kotmateusz

    (@kotmateusz)

    Hi @mikeexx
    Thank you for reaching out.

    Here are a few steps you can take to resolve this:
    1. Double-check your FedEx API credentials to ensure they are correct. Make sure there are no extra spaces before or after the credentials or any additional characters.
    2. If you are certain that the credentials are correct, try clearing your browser cache and cookies, then attempt to enter the credentials again.
    3. Verify that your server time is correctly set, as this can sometimes cause issues with API authentication.

    If you’ve gone through these steps and the issue persists, it may be necessary to contact FedEx to ensure there are no issues with your FedEx account that could be affecting the API connection.

    Kind regards,
    Mateusz

    Plugin Support kotmateusz

    (@kotmateusz)

    As we haven’t got any replies for above one week, we will mark this thread as resolved.

    Kind regards,
    Mateusz

Viewing 2 replies - 1 through 2 (of 2 total)
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