Fixed with new ownership

  • Original message:

    I have the exact same problem as the guy above (or under me) so I will copy paste his message as I did exactly the same as he did

    ”I purchased 1 additional MyCred add ons for $29. When I clicked the download link it gave me a “Forbidden, access denied page”.

    I tried submitting a support ticket but when I clicked the support link it logs me out.

    Then I tried to just send a contact form message, but it won’t let you send contact form messages, it just tells you to read the installation documentation.

    So finally, I tried to submit a comment into the forum and unless you have a previously approved post it holds your post for moderation.

    It has been 3 days and the download links are still broken and there is no way to contact the developers. I’m going to have to contact my credit card company and dispute the charges.”

    Edit:

    Since the new company bought mycred a few days ago, the addons work again after purchase. All is fine now.

    • This topic was modified 6 years, 12 months ago by durand04.
    • This topic was modified 6 years, 10 months ago by durand04. Reason: Works after new owner
Viewing 5 replies - 1 through 5 (of 5 total)

  • We can take him to a fraud agency and open a case.

    Thread Starter durand04

    (@durand04)

    I contested the charge with my credit card sometimes ago. I lost 2 hours of my life because of that. Quite frustrating.

    hey i also spent my money on this plugin but i dind’t got replied when i request my money

    have they responded to any of you?

    Thread Starter durand04

    (@durand04)

    No, and I wouldn’t count too much on it. No one has gotten a reply here, on mycred forum, or on facebook.

    Plugin Contributor mycred

    (@mycred)

    Hi There

    This is to inform you that we have upgraded our support system to keep track of our valued customers. if you haven’t get any response from our support team so it is requested to open a new ticket and mention the reference of your old ticket as well.

    We are making things better to serve our customers on timely manner.

    Thank you

    WPExperts

Viewing 5 replies - 1 through 5 (of 5 total)
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