The Instagram API responded with an error: Error #0 [Unknown]

Hi @cisen

I noticed that the access token shown in the error message is incorrect, which indicates that the account is not connected properly. Access tokens should starts with “IG” (for personal accounts) or “EA” (for business accounts. Your access token starts with “69”.

To fix the issue, I’d suggest to reconnect your Instagram account as explained?here.

Please let me know how that goes. Looking forward to helping you get to the bottom of this.

Hi Hendra,

Thanks for your request. I am going to ask for my client to reconnect his account. But, he did it two months ago.

When I checked the access token, It is written it is avalaible until December 2nd.

So I don’t undertand why you need to reconnect several times in a very short time.

I will inform you about the result.

Sincerely,

Cindy

Hi Cindy,

Yes, please let us know how that goes after reconnecting the account.

Thank you!

Hi Hendra,

It was solved after reconnecting.

I juste hope my client won’t be must reconnect in one month. Normally, I saw it is recommended to reconnect all three months.

I will saw that.

Thanks for your request and good continuation.

Cindy

Hi Cindy,

I’m glad to hear that the issue was resolved after reconnecting the account. If you or your client encounter any further issues or have questions, feel free to reach out. We’re here to help.

Thank you!

Hello – I’m having the same issue. I migrated the site to a new server, so figured this might be the issue. However, I was able to reconnect the IG account, so not sure why it is not showing. The error I get on backend is:

The Instagram API responded with an error: Error #0 [Unknown]: Client error: GET https://graph.instagram.com/17841448661102729/media?access_token=sMtwWK2ui6D4F90cDmNKyUPK7eTWLeILnWXIfrA1nnNTZOzusN7C4kbudR9Nx+/fRHLQtxGvWzUMiv2pioqVvalsmnYG83+rm3O5fYFOiLmSlRkKTnMZvCQR9WhRl6Zcfuu42HzOnkv1n+duYoFp3Z10NeyHNiD+w9CpiSD1qHiUDwcNn1RJ1u2UCyccqTGG0kk8tN7W2W6ZlehjGZlyzQ%3D%3D&fields=id,username,timestamp,caption,media_type,media_url,permalink,children%7Bid,%20media_url,%20media_type,%20permalink,%20thumbnail_url%7D,thumbnail_url&limit=50 resulted in a 400 Bad Request response:
Sorry, this content isn't available right now

page is https://dosamigostacos.com/gallery/

Hi @granatdesign

Have you tried re-connecting your Instagram using access token as explained?here?

Please let me know how that goes. Thank you!

thank you! Turned out that the IG account had issues, but all fixed now!

Hi?@granatdesign

That’s great! Thank you for letting me know. Feel free to reach out if you find any other issues. We’re here to help.