The Jetpack server was unable to communicate with your site

  • Resolved anneli71

    (@anneli71)


    3 years, 5 months ago

    I have been in contact with my host and they can’t find any solution and asked me to contact you.

    When trying to set up Jetpack I get this message:

    The Jetpack server was unable to communicate with your site https://staging.golfdamer.no [HTTP 404]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: https://jetpack.com/support/

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hello @anneli71,

    I checked your staging site URL and it doesn’t load due to a problem with the HTTPS protocol. You will need to address this with your host to make sure that the site is publicly accessible and therefore able to connect with Jetpack ??

    Besides, Jetpack doesn’t appear to be connected at all at the moment: can you please reconnect it so we can run some tests?
    Here’s how to do it: https://jetpack.com/support/reconnecting-reinstalling-jetpack/

    Semi-related, I noticed that you used to have also your production site connected with Jetpack https://golfdamer.no/, which is not connected anymore too. In case you’d like to re-establish a working connection with Jetpack also on this site, you are welcome to reconnect ad we’ll take it from there.

    Let me know how you get on, thanks!

Viewing 1 replies (of 1 total)
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