• Resolved Pedro Mota

    (@pedrom15)


    Good afternoon,
    When using your plugin, I found that when inserting it into my website, the label appears and after a few seconds it disappears. I tried everything and could not solve the problem.

    Theme: Funio WpBingo

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author ILLID

    (@mihail-barinov)

    Hi,

    Are the labels active on the page example that you provided?
    If not – can you please activate them for some example page and give me a link to it?

    Regards

    Thread Starter Pedro Mota

    (@pedrom15)

    Good morning, Yes it is activated in the URL I provided.
    if you press f5 it will appear for 2 seconds and then disappear

    Plugin Author ILLID

    (@mihail-barinov)

    Sorry, I still can’t see it.

    Please tell me – are you using any page builder to create this page? Also – maybe you have some plugins installed that can reflect on this – for example, lazy loading plugin, gallery plugin, etc.

    And the last thing – what labels display position do you set ( ‘on image’ or ‘before title’)? Try to change it and check labels one more time.

    Regards

    Thread Starter Pedro Mota

    (@pedrom15)

    Hi. No, the page I sent you is the theme page. Nothing changed.

    I just tried to change the position issue and it still doesn’t work.

    Would you like access to the website to try to check the problem?

    Plugin Author ILLID

    (@mihail-barinov)

    Would you like access to the website to try to check the problem?

    Yes, this would be great. Can you please write directly to [email protected] ?

    Plugin Author ILLID

    (@mihail-barinov)

    I found an interesting thing that can be a reason for your issue – when I access your category page in the background I see some AJAX request – bwp_filter_products_callback. It takes some time for it to be finished and after that time its refresh products grid and remove the labels.
    Looks like this AJAX requests somehow connected with filtering option – I see some values for it like

    filter[default_min_price]: 195, filter[default_max_price]: 2500, filter[orderby]: menu_order

    So do you have any ideas from where this requests can come from?

    Thread Starter Pedro Mota

    (@pedrom15)

    unfortunately, I have no idea where this AJAX can come from .

    maybe any of these links can help you find out where this request might come from?

    https://wpbingosite.com/wordpress/funio/shop/?show-subcategories=hide&show_page_title_bg=true

    https://wpbingosite.com/wordpress/funio/shop/?category_style=only_categories

    Plugin Author ILLID

    (@mihail-barinov)

    I found that it is the problem of ‘Wpbingo Core’ plugin. Can you please disable it and check your page one more time?

    Regards

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘The Labels show and then disappear’ is closed to new replies.